Flooring Services South West

"Two things: 1) They have obviously asked their employees to submit 5 star reviews…which isn’t kosher. 2) We bought a house where this vendor did the install and they did the most boneheaded things. Worst offender is putting not one, but two seams in the sheet vinyl right in the highest traffic area of the kitchen. It was just a matter of time before it would come up."

"BEWARE. I bought a home from a builder that uses flooring services and they had to come back out and completely re-do the entire flooring after we had tenants moved in. They hired movers that were very negligent and broke multiple pieces of furniture when moving the tenants furniture in and out. It has been months now flooring services is refusing to acknowledge the damage caused by the moving company even though it was immediately brought to their attention. Spoke with the supervisor Mark and he is very rude and condescending. Made a comment about how my tenant should learn English. Has ignored us for months while we’ve been trying to amicably work this out. Unfortunately they’re not interested in an amicable solution, so we will have to take it to court. Save yourself the headache, NEVER use this company for anything."

"They have had to install the floors in my house 3 times due to them popping up. Once again it's doing the same thing and now they want to deny the claim and blame it on my disabled father's wheelchair.. Most interesting part of that is that the floors are popping up in areas of the house that he doesn't even go in."

"This company does not even deserve one star. I have been communicating (both over email and over the phone) with this company for 4 months about the work that needs to be done in my house. The sales person has promised that the materials will be on time, to have floors done prior to me moving into my home. I rearranged my moving date and inconvenienced my family to accommodate for a date that they said they would be able to do the work in my house. I called the sales person ( who did not answer and mailbox was full so you could not leave a message) and then called customer service. The material had not even been ordered even though I had been emailing them about this for 4 months and sent them credit card information. Now a week prior to them coming in to install (which is the date the sales person told me to call them) no one can help and there are no materials. They don't even have an estimated time and this is after I called around to see if anyone could give me some answers. This is completely unprofessional, no communication, no follow through, and no service. The lady over the phone didn't care it seemed like this is a normal way of this company operating. STAY CLEAR AWAY FROM THIS COMPANY IF YOU WANT A PROFESSIONAL!"

"Everyone at this facility is awesome from Design gallery all the way to the field supervisors. The customer service team here is as outstanding as it gets!! If they don't have an answer for you they definitely will find a way to get you one ASAP! Integrity, outstanding service and exceed other flooring companies and expectations! Keep up the great work!"