Urban Air Trampoline and Adventure Park

"The large play house is a total blindspot. Parents are unable to see their children. There are adults and teens entering and staying in the dark blind spot for extended amounts of time. This playhouse is a hazard and needs to be addressed. After talking with the manager? He said he agrees but, the owners wants to keep this hazard being apart of the park"

"I did not have a very happy experience for the birthday party. I ordered two birthday parties for both my boys at the same day and at the same time. First of all, when we arrived, we were sent to a wrong party room. Then we were set to a room without my kids name on the door. We should have one private host and one shared host. There were two girls there, but they had nothing ready for us at all. I had to keep finding them for things. They kept disappearing for getting things, plates, socks, spoons, lighter, pizza, cake knife…. Just nothing ready for us at all. We had to keep kids waiting. They two just walked super slow, wondering around for things we need. We ordered 2 pepperoni pizza and 4 cheese pizza, and the host confirmed it with me before the party. But we still got 2 cheese and 4 pepperoni. The manager waived 2 pizzas for me at the end. When the hosts served food, they kept missing kids. Some kids were very little, they were scary to ask, I had to keep my eyes on them to make sure they have foods. The hosts took away bottle waters and plastic spoons before the end of the party, some of the kids had no spoon or water for cake when they came back to the room. I supposed to have t shirts for birthday kids, I don’t have any. The manage was helpful when I checked out, I also complained to her about my bad experience. Hope the quality of party can be better. Giving two stars to the manager and the place itself. It’s a fun place for kids. But I don’t think I will come here again for party."

"I saw a young lady crying while ordering some food.. She was the only person working and she was doing everything from taking or and giving drinks. There was a long line. Management needs to do better at this location."

"Our new favorite place to celebrate birthdays! We just had my daughter's birthday party here and it was the perfect place .We changed our venue last minute so they didn't have any rooms available for reservations. We got there very early and were able to get a table . The place was almost empty. My daughter and her friends had a blast and parents enjoyed seeing our kids having so much fun! I was very skeptical after seeing all the negative comments about the place being dirty. We found everything in great condition and customer service was outstanding. I did notice that after 2:00 pm it started to get crowded. So if you prefer less crowds, like me, I recommend arriving when they open at 10. I also recommend taking your own water. Drinks are very overpriced. Other than that, our experience at Urban Air Spring was just perfect! Our kids played for 4 hours. They absolutely loved it. We'll definitely come back for future birthdays."

"Addressing the current negative reviews/comments: I found this venue clean and well-staffed. All attractions and party rooms are supervised by at least one staff member at all times. Additional staff is available for locating “out-of-place” children. There are no observable rips in the equipment safety padding. Tables and areas appear clean and restrooms are clean, stocked and smell fresh. Attendants seem patient with children and insure safety harness is secured. I have no complaints and our children had an enjoyable experience."