Bath & Body Works 7509 San Dario Avenue, Laredo, TX 78045

"I wish the had the option to not highlight any stars. I went to this store on Dec. 10 for the $4.95 sale. My daughter and I TOOK OUR TIME to go to the store and find the products we wanted. When we were about to pay, my daughter realizes she does not have her coupons, but stood by me while I paid. She was going to wait at the store while I would go home to get her coupons. However, as we explained to the cashier, she said SHE (the cashier) COULD HOLD HER BASKET so we could both go. I asked her about 4 times, "ARE YOU SURE? Because the fragrance that I have is no longer available", and she responded YES ALL THE TIMES! So, my daughter and I trusted and went home. It took us about 30 minutes to go back. My daughter got off alone (she's 17), and I had told her to get in line to pay. As I call her for an update, she proceeds to tell me that the cashier told her her basket WAS GONE because THE MANAGER HAD PUT ALL THE ITEMS BACK since they couldn't hold products. So, I walk inside the store and ask for the manager and they directed me to this young lady. She continues to tell me that THEY CANNOT HOLD THINGS, but I replied what HER CASHIER had told me. SHE ASSURED me that SHE was going to hold my daughter's items even after I had told her my daughter was willing to stay at the store with her basket and insisted a lot of times. All that manager said was to come back to the store at a future date and she would honor to exchange the fragrance to the correct one. Like really? We just wasted our time. Then, because of the situation we didn't even hand our coupons at checkout. I went back today 12/14 and again, the fragrance was not available and that they could not honor the coupon. This is what happens when they put young people to manage this store since here's a good example of the miscommunication between management to employees and vice versa."

"I went to exchange a wallflower fragrance that broke. I didn't want a refund, I wanted a replacement. They told me no because it wasn't gently used. Not sure what gently used means if I only used it to screw on wallflower fragrances on and off. The return policy: At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy. I'm pretty sure mine falls under the defective condition part though."

"I had no original receipt and was told that I could not get a refund without it. I told them that I paid with a credit card and the answer was still no. The two clerks were not helpful and they were rude. I found out at another store that my original receipt can be located by my credit card. I was able to get a full refund with this feature. The second store informed me that any of the locations can look up a receipt with the credit card."

"The customer service is great, the only thing that made me hesitant when asking for help was that almost all the workers would be in a spot talking amongst one another. When one went away from the group that's when almost every customer would ask for help so I had to wait, but my purchase was great and I really think the Hot Cocoa and Cream is truly a God-given candle."

"I love bath and body. I always buy the wall flowers to make my house smell good. Customer service is okay. They welcome you through the door but don't really care to help unless you ask them for help."