Sport Clips Haircuts of Louisville - Middletown

"My bf came in here today and got a haircut, asked to leave the length at the top with a 1 faded into the hair on the back and sides. Did a terrible job, blending is non existent and the top was cut with clippers despite him asking for the same length. Very disappointing as he has an event tomorrow. She did not tell him her name, which is unprofessional in and of itself, but she did complain to him about her botox during his appt, so maybe that helps identify her. Wiped him off with a random dry towel that was already on her desk before starting. She needs to be retrained or fired, as she should not be trusted with anyone's hair & honestly he should be refunded."

"Just went there for my first time. I chose Brooke since she was the store manager. Brooke did a great job. She was friendly, kind, and helpful with a great smile as well. Definitely will be going back and would recommend her to anyone."

"My favorite location in Louisville. The stylists are excellent and friendly. I recommend the MVP!"

"UPDATE: If I had been told that originally I would have been fine with it. I’m greatly familiar with the pain of new processes and procedures from both sides of the aisle. But I was told by both you and your manager (paraphrasing) that’s the way we do it. Most customers are loyal to a fault as long as one keeps them informed correctly. Even a, Let me check on this and get back to you” is completely acceptable. Lack of reliable communication can be a killer in a service business. However, I completely understand keeping the remaining Season Ticket funds. Best of luck in your continuing venture Second Post: I’m done. I kept my previous review in so if you don’t mind what I’m about to write you’ll know it’s an okay spot. But they have wasted my time twice now so I’m moving on. By the way, Robert Stewart down below had the same issue two years ago. He’s obviously smarter than I am because he stopped wasting his time with the “app that means nothing.” As long as they take walk-ins first they will continue to screw over the people who have been already spending money here. Way to keep clients!! Seven year at one place and they toss you aside like garbage. It’s rather depressing!! The check-in/waitlist on the app is worthless. If I check-in from the parking lot and a walk-in customer enters, suddenly my wait time is raised. It’s occurred twice. They put a walk-in right in front of me when I’m 50 feet away from the front door. I was already checked-in. The first time I thought it was my fault. I’m ALWAYS in the parking lot 15-20 minutes before my time. The second time I drove round-trip 110 miles for nothing. I’ve purchased MVP Season Tickets since 2016. And I always tip WAY above average especially around the holidays when I double or triple the cost of the MVP for a tip. But all that has bought me nothing. Best of luck! It’s a shame because I’ve never had the same person cut my hair five times at Sports Clips in a row. I was looking forward to that. Instead I’ll donate the rest of the amount left on my Season Ticket to my stylist, who also happens to be the manager. But she is merely following instructions from above. I hate giving away the money for two or three haircuts but I’d rather do that than put up with a flawed process. I’m also a bit disappointed that I’ve been a customer for over seven years but have heard nothing from the owner. I guess in this day and age it’s not surprising. I’m selecting a new company this week. ;-( Hello Handsome Fellows. Right down the street Original Review: I’ve been going here since 2016. I do get frustrated that many times the stylist that did a great job is not there for a second or third haircut. But then I realized that I only had two marginal haircuts over the past seven years. They have been able to take notes for future stylists to read for about three years. So, while not always able to get the same person, I’ve had some great haircuts here every six to nine weeks over many years. Plus, the newest manager has made it a much happier place. So I recommend getting the MVP and paying for a Season Ticket. ( I think that’s what it’s called). Six haircuts for the price of five plus a massaging hair wash and a light shoulder massage in the chair. I’ve tried a few other places in seven years but I keep returning here. And the app is excellent!!! Add to that gray hair gets kinda crazy…think the classic Einstein picture. So I’m planning on this place giving my last haircut ever…hopefully in about fifteen years. ;-)"

"Terigan was very rude and ruff with my child. She did a horrible job cutting, she had no patience and jerked his head several times. I'm very upset with the service she provided and would not recommend anyone utilizing her. She clearly had an attitude prior to the cut. Again, you are better off giving yourself a grinch christmas cut before taking seat in her chair. Very upset will not return"