Walgreens,

10201 Dixie Hwy, Louisville, KY 40272, United States

"Alyssa in the pharmacy drive-thru was very kind but I don’t understand why it ALWAYS takes so long to get prescriptions out through the drive-thru. I waited around 35 minutes in line to pick up my prescriptions, then another 10 or so at the window — absolutely ridiculous! No wonder this location has such a horrible rating. If it’s gonna take so long, either hire an extra tech or shut down your drive-thru!!!"

"wish they had later hours in the pharmacy and still open 24 hours like they used to be. the employees there at the 10000 block of dixie hwy was rude to my mother n law and step daughter but over all it is close to my house and i buy all my make up and over the counter medications there and with my insurance my perceptions are free"

"This is not the first time The pharmaceutical tech Alyssa told me she couldn’t do something I went to pick up my children’s & I’s medication waited in the Drive through lane for over 15 mins to be told my pill medication won’t fit through tube, every other time I have been there these same medications fit through the tube just fine. Alyssa told me I’d have to come in or Get back in a relatively long line & wait yet again just to get these medications. She hung up on me & I called back to speak to the pharmacist she refused to put him on the phone I called back she hung up again. & threaten to call the police I pulled around got my kids & self out of car & when I went in conveniently the pharmacist is available. She says she is one of the managers I said to her that’s men your a terrible manager you hang up on a customer."

"It took over 10 minutes to ask one simple question. I just wanted to ask this location if I could bring a FedEx package in to the store, since I'm showing this is a drop-off location. After going through the prompts, waiting for several minutes, someone picks up and hangs up. The second time..same thing...go through the prompts, wait, and someone picks up and guess what they say? "Please hold." Why is it so difficult just to call to ask a quick question. Might I suggest 1) training people how to NOT disconnect callers and 2) having enough staff to simply answer...the...phone. Ridiculous."

"Came here to pick up a door dash order and the pharmacy tech asked a Spanish speaking woman if she could speak a little English and I thought that was rather rude. In addition to being rude to the Hispanic lady, she got brave and decided to argue with me. When I went to get my doordash order she wanted me to confirm the address, which was fine, but I told her I couldn't see that on my end. She told me to hit confirm and I told her I know how it works and she told me not to be rude and I said like you were rude to that Hispanic lady and she proceeded to argue with me and whoever was managing the pharmacy didn't intervene or take over she just told her to wrap it up. Must not care about your job if you're willing to argue with customers."