Humble Hyundai Service & Parts 18877 U.S. 59, Humble, TX 77338

"I am not happy with this company especially the Service Manager Richard Hrozek at the Humble location. First, he is very rude. I took my car to get checked. They came back with a Diagnosis that my motor needed to be replace. My mom went to pay that fee and denied the services. Once the services were declined, they generated a storage bill and told me that would be the only way to get my car. They have had my car for months. I am a single mom who has to find a way to get to work because they are still holding on to my car. Today, I received a call saying if I don’t get the car, after my mom had already arranged for someone to pick up my car, that they were going to have it towed. I have called the manager over him, name Tim and have yet to hear from him."

"The salesman, Antonio, helped us buy a new Santa Fe. He showed us all vehicles we requested to test drive. When it came to negotiating the price, he was not pushy--he understood our needs and we came to a successful conclusion. We are very happy!"

"A few words describing the service department at Humble Hyundai, followed with an explanation: Unprofessional, inefficient, incompetent, poor communication, and lacking ethics. I have a 2015 Sonata that broke down due to an engine recall issue. My car got towed to Humble Hyundai on July 13, 2023. My car sat in their lot for 10 days before they ran diagnostics on July 25. My service contact, Richard Hrozek, contacted me on July 26 and told me my car needed a new engine covered under the recall and that it would be done two weeks from that date. I asked for an update on Aug 11 since I hadn’t heard anything and Richard tells me that the engine arrived and that there are two cars ahead of mine. Almost a month passed and no work was done on my car. I asked for an estimated time of completion and Richard failed to respond to multiple messages sent over the following two weeks. I had to show up in person on Aug 25 to get an update. Richard told me my car would be ready on Aug 28 and that he would call me Monday to tell me when to get it. Monday comes and I don’t hear from Richard. I call the service desk and they tell me Richard is off that day. Later in the afternoon I get a text from Richard saying my battery died and I need to pay for a new one. On Aug 29 Richard calls me and tells me the Body Control Module (BCM) isn’t working and it’s going to be another $1000 to fix. At this point they have had my car for 7 weeks and they charged for a battery that died during those 7 weeks the car was in their care. And then they wanted to charge me to fix the BCM, a piece of electronics that likely failed to reboot properly after having a new engine installed. I declined the work needed to replace the electronics because based on their inefficiency I didn’t want my car sitting there for another two weeks waiting to be fixed and I also didn’t want anything else to break on their watch and end up being charged for it. Richard made no offers to cover the cost of the battery or the BCM. I picked up my car and due to the failed electronics here’s what now doesn’t work on my car: key fob, lock/unlock buttons on the doors, driver’s side window, windshield wipers, trunk release, defrosters, dash light indicators that show my turn signals and headlights are on or off, and I have to use a screwdriver to push the Shift Release down that unlocks my gear shifter so I can put my car in gear."

"I bought my Santa Fe from Hyundai of Humble. That was a good experience. The SUV it's self is great as well. I've only taken my SUV for oil changes there since I got it. I was recently called and told to fill out a survey and I can get a free oil change. Great! Saves me $80. Nope. They make you give them a 10/10 rating to get the free oil change. They didnt do 10/10 service so I did give an honest review. The "service advisor" Josh told me "what do you want me to do about it, all dealerships do that" in regards to me asking why they buy reviews to make their numbers look good in their books. I will not go back to Hyundai for any service that isn't under my warranty. I wish I could give the sales dept a 5 star (sales guy was Luis) and the service dept 0 stars."

"Super nice dealership! Customer service was top-notch!! I have a customer service job as well so I am very picky when it comes to other people showing me customer service. They excelled! Even stayed late so we could get the deal done that night. My dad had sent me a link for this specific car (we were at Carmax in Katy still waiting on being helped) I showed my husband we quickly left and drove straight to this dealership getting there by like 8:30-8:45. They close at 9. I don't like doing that to people but they were so nice and didn't make me feel like they were just ready to go home and make it into another day kinda thing. The finance manager along with our salesman whose names escape me at the moment but I can't express enough gratitude and sincerest thanks for staying all night with us to close the deal for us. We left the dealership I think at like 11 pm. But we have the beautiful Tootsie the Tucson now! Go see them! Totally worth the drive!!"