Premier 1 Auto Care & Service 12219 Veterans Memorial Drive, Houston, TX 77067

"This is an extremely unprofessional business. They have had the car for 6 weeks and continued to lie about the status of the car. Paid $1400 in full and still was told the car was not ready 6 weeks later. I will be reporting this business to the BBB!!! Warning!! Do not enter, Do not pass Go!!!"

"This guy had my car for almost 30 days and did nothing. When I finally got tired of waiting he then charged me 50 a day with a $90 diagnostic fee. This guy is trash!!! He was actually trying to get $ 1800. The owner James is a Crook that deserves to be shut down. Ladies please don’t go to this shop!!!"

"My company picked up a car from this shop and when doing so a paid in full invoice was not provided. I called the following day to request a paid in full invoice be provided and I was put off a few days. Finally after a few days of requesting the invoice it was sent over with a different amount then what was paid at the shop. When asking that the provide an invoice with the correct amount the gentleman on the phone became very uncooperative and very unprofessional stating that he was "doing me a favor" by providing a paid in full invoice and that he was not "gaining anything" from assisting me. I asked if I could send an employee back over to the shop to get the correct invoice and he said he "didn't have time" to go back in the system and it would have to be another day. As someone who runs a business I consider this very unprofessional and completely uncalled for."

"I got the info on Facebook, the owner was very knowledgeable And explained the additional things wrong with my car . The price was extremely cheap compared to other shops and I have a foreign car . I felt comfortable being a single woman getting info about my car . I’ll definitely be back to get the services completed"