Buick GMC Service - Beck & Masten North

"Service personell, where very professional and took care of my request. GMC pickup engine failure with less than 50k miles, cost 14k. Needless to say did not get it done"

"Service advisor was terrible. Unacceptable from a communications standpoint. Took 4.5 days to fix gas tank level indicator. Only called me twice in those 4.5, and the first time was after the dealership had my truck for 2.5 days. Also he never called me to tell me the truck was finished, then was out on Saturday and some else had to find out if it was done for me… when I called to find out. As for the service, we’ll see if the fix works. Only time will tell."

"DON'T EVER BRING YOUR VEHICLE HERE!!!! You will definitely regret it They had my vehicle for a month and a half. I could never get my service advisor on the phone and when I called and texted to get updates they could never tell me anything and my service advisor didn't even respond to my text and I you ask for a manager they always say they are busy or not there I regret buying this GMC and especially from here I will NEVER EVER GO BACK THERE!!"

"Worst place to buy or have a vehicle serviced, They really are used car salesmen and will not respond to you when your vehicle is in for service. I took a day off and drop off my truck at 8am and I have repeatedly called to see when it will be ready still no word. Just needed a window switch should be 45 min jod 4 hr approval but it 5pm now and looks like I will need to get an Uber to go to work now. Need a good place to go Sterling McCall on 69 rocks. They keep you up to date and will stay to the schedule."

"If I could give this place 0 stars I would. I brought my 2012 Buick Enclave in for service after unexpectedly driving it from Seattle to Houston. I just needed an inspection and a few sensors replaced before driving it back to Seattle. I dropped my car off on a Tuesday and was told I’d have an update Thursday and my car back on Saturday. I spent half the day Thursday and all day Friday trying to get ahold of these folks for an update before turning up in person on Saturday. I was told they don’t have loaner cars so I had to get an outside rental. I had to extend my rental car booking from that Saturday to Monday. Then I was told my vehicle will be ready on Tuesday so I extended again until Wednesday (just in case). I called Tuesday and at first they told me my part hadn’t come in. And then they told me it had. And then they told me it hadn’t. When I mentioned that at this point they’ve cost me over $2k in extending my hotel and my rental car I told that this location didn’t have loaners available and was offered $100 off. I told them that $100 does not really help me at this point as they’ve delayed my trip back home, cost me a job interview, and again, just the money I’ve had to put into extending my trip (and subsequently my sister’s trip) in Houston, they magically had a loaner available. I declined the loaner and opted to pick up my unfinished car instead. And when all was said and done they didn’t even honor the $100 discount they said they would. My service advisor said that this location is really busy and under staffed but it seems to me that if they can’t handle the volume of customers they’re receiving my appointment should’ve been scheduled WAY out. I went in to speak to the service manager in person and told them I was on the way, and by the time I got there 20 mins later I was informed they service manager had left for the day. The whole experience was unreal and makes me *very* hesitant to get work done on my car in Houston again. Do NOT give these people your business."