Champs Sports 254 Almeda Mall, Houston, TX 77075

"Where should I start? OK March 25, 2023 I went inside of champs located in Almeda Mall 254 Almeda mall Houston, TX 77075 and I proceeded to purchase a pair of sneakers that they had on sale for $99.99 which were some TN air mix they were all white I asked the black girl which was the worker at the time I believe her name was destiny because that’s what it says on the receipt I asked her does she have a size 7 in boys she informed me that the display shoe was a size 7 I could it on if the shoe fits she’ll give me a fresh pair from the back!!! Well that’s wait I assumed I tried that pair of shoe on and it fit so I told her I wanted to buy them in the process of me trying to purchase the shoes. I waited 15 minutes until she returned with the shoes In a box. One of the other young ladies informed me that she had to look under a lot of items for the shoe so I waited. In the process of me waiting I see the black girl. I assume her name is destiny because that’s what it says on the receipt again she told me we found the shoe. It was hard to find but I have it for you. Normally they would open the box of shoe and let me see both shoes before purchasing but for this, odd reason she didn’t do that, I purchased the shoes and thought about it. Let me check both shoes to make sure I have a right shoe and a left shoe as I proceed to check the shoes. I’ve noticed one of the shoes/ the right shoe is dirty in the inside very dirty, I turned around and went back in the store and asked her for a refund because she sold me one of the display shoes that was dirty . I would never shop in this damn store again that is so unprofessional and me being a retail manager at an another store. , I would never shop in this damn store again that is so unprofessional This is unacceptable. She should be fired, and whoever else was on that shift should be disciplined because that is not the way you do things at all please fix this destiny needs some type of action towards her. This was not acceptable. I would not recommend anyone to go to this champs ever again they are very ghetto , very unnecessary will not get my service ever again and I mean just that"

"Just left this location I was buying my baby girl shoes for back to school, Isis S. did an amazing job at helping me. I’ll definitely be back"

"Traelen was really great helping us find basketball shoes for our daughter. He was attentive, quick in getting the shoes for my daughter to try on, and put away the shoes that didn’t fit quickly. It was really nice to see him and hear him give us quality advice on shoes. This is a great team member. I would have offered him a job, but he was happy at his job. I thought he was a manager."

"There was a young lady that helped me out with the red Adidas Ultra Boost. I didn’t really wanna spend $180 but she was professional and I needed some comfortable shoes for my Florida vacation. The 5 star rating comes from returning 3 hours later to buy some warm ups and when I left she wished me and my wife a happy vacation on my way out the store. How did she even remember I told her that? She wasn’t even ringing me up. That deserves 5 stars, great customer service! Too bad I don’t remember her name but she wore glasses lol..."

"I want to thank meagan and Joseph for their service. Couldn't have asked for a better experience, made our purchase and what we were looking for easy. Again thanks I appreciate yall making us feel like top customers."