Casa Collision Center 5810 East Paisano Drive, El Paso, TX 79925

"A fast, friendly and great customer service. The communication and up dates on my vehicle was outstanding All staff are friendly and polite I would return and I highly recommend this shop"

"This place has the worst service ever. My car got stolen and GEICO chose this place to get it fixed. They never called to give me status on the cars progress. My car was returned in December with missing parts. I paid the deductible. And they claimed that they will fix anything if it wasn’t correctly fixed. The car came out shaking. The bottom part of the car was hanging. I took it back. They said it was a pulley and my battery. I bought a new battery. I took it for that pulley. Casa Kia left my battery loose that it would turn of completely. I had to take it back again. Supposedly they fixed that and my car was still shutting down completely and I had to force it to start. I took it to get fixed from the bottom part again this Monday, the car came out shaking, engine light turning on and not turning on again. Let alone. All these times I’m the on that had to be calling and calling to get status on my car. The never had the decency to call me and let me know when my car would be ready. They always claimed certain time and dates and they never had my car ready by the time they would say. My car came out worse than how it went in when it was recovered from being stolen. Now the insurance wants to value my car so I can get a check and now Casa collision gets to keep my car after I pay lots of money to the insurance and the insurance paid them a lot of money. Worst place ever. I don’t recommend any of you to let your insurance choose this place."

"2021 Jetta Gli My vehicle has been under Casa collision center’s care or lack of since October 14, 2023. The shop doesn’t inform you of the progress and just leaves your vehicle on the back burner once they have received payment from insurance. When you ask for answers, they are quick to evade accountability and place the blame on their parts vendor. At this point my car has gone beyond the 3 month mark (1/16/2024 currently) and i still keep getting the run around. If you need to get your vehicle repaired, do your due diligence and AVOID Casa Collision at all costs. I wish somebody had warned me."

"The worst experience ever getting my car fixed here. Brand new parts they couldn't install a bumper correctly nor could they paint it right. 4 times I went in and my car was "ready" only to be completely disappointed in the workmanship. I've had better luck with body work then their replacing of parts and a paint job. Would not recommend at all. Finally have my car back after 48 days and that was because I gave up expecting quality work from them. Upon picking up my car there was poor customer service as I was just handed my keys and no one spoke to me. I'd rate zero stars if I could. Please do not get any work done here. Also like others have mentioned issues with battery, my check engine light was on due to a low battery. I believe the car sitting for so long and assuming they are using the radio drained it. Luckily I did not have to replace it and it was recharged after driving some time and check engine light came off."

"I would 100% recommend going to Casa Collision if your vehicle is in need of repair. I was in accident and my truck was absolutley destroyed, it was my only means of transportation to and from work. Casa Ford only required a few weeks to repair everything and make my baby like brand new again! I’m so grateful for all their efforts! The ladies in the front are very cordial and kind as well, making the whole process more smooth. The team even detailed my baby for me before I picked her up. Thank you Casa Collision, you guys are the best!"