Impact Collision Center 4645 50th Street, Lubbock, TX 79414

"Very easy to work with, good turnaround time, all-around, happy, they got me taken care of"

"Everyone at Impact collision Center were very friendly, helpful and professional, Thank you so much, our Camaro looks good as new!"

"They did a wonderful repair on all our family car & trucks. Eric did an amazing job keeping us informed and keeping up with everything thing we ask."

"Took my wife's brand new 2023 Kia Sportage in for a rear bumper and liftgate repair after she was rear-ended. Impact has her car for six weeks total and the technicians and receptionist lied multiple times about the state of repairs as well as the timeline for completion. In addition, the receptionist was incredibly rude to my wife on multiple occasions when she expresses displeasure at the lack of communication coming from the shop. When we did get the car back, the liftgate would not close correctly so we took it to a new shop who informed us that the install was done incorrectly to begin with and has to be re-aligned. The only reason I am giving two stars instead of one is once the manager got involved he was very helpful and apologetic for how our car was handled. I do not recommend this repair shop as the technicians do not know what they are doing."

"Do not come here unless you have time to call multiple times everyday to babysit and make sure your vehicle is getting worked on. And if you do get in touch with anyone, hopefully they know where your car is and what stage of repair its at. Otherwise, your car gets forgotten and you're without a vehicle for 2 months. No one at this location knows how to communicate. Also, make sure you come with exact change, otherwise they will want to keep your car, eventhough you have more than enough to pay. Pieces were lost, not all clips were reapplied, so plastic was rubbing on my tire when I turned. They don't keep you updated at all. Horrible communication!"