Allstar Refinishing And Collision Centers, Inc.

"No stars for this place very disappointed gave us a 15 yr old vehicle as a rental smelled like smoke and was making noise would not trust it on the road owner would not refund money name should be changed"

"Brought our car here a couple of years ago and it was the worst mistake we've ever made. After not having the car for THIRTY FIVE DAYS, it was still repaired improperly with aftermarket parts when we were told we would get OEM parts. This place is a giant scam station and I'm surprised the Texas Board of Insurance hasn't shut them down. Here is a copy/paste of one of our emails: We picked up our Tahoe on Friday at 5:30pm. Since you weren’t available to review the repairs on site with us at the time of pick up, we brought the Tahoe home to review the repairs that weren’t done correctly the first time. Unfortunately, the repairs listed in our email that were not done correctly, still are not done. 1. Rear bumper remains warped. Your previous email mentioned contacting the adjuster for OEM quality parts. Your estimate and you (Allen) personally, said OEM parts would be used exclusively. You used cheap plastic parts that will warp and stay warped. 2. Black bumper cover now has an area that has white paint on it 3. Areas of front and rear bumper are still rough and bumpy. Substandard paint job that won’t last the lifetime of the vehicle. 4. Area under hatch on bumper is extremely rough and some areas barely have any paint 5. There are areas on the actual hatch that still remain unpainted 6. There is now a scratch on the bottom left side of the bumper that has scratches that have been painted over. 7. There are also now scratches in areas where the hatch closes. 8. The Chevrolet emblem remains crooked. 9. We still have not received an itemized list of the repairs that were made to the vehicle. 10. We still have not received a warranty of repairs made to the vehicle. As you can see, there are items we discussed last week that remain unrepaired, as well as new items that happened while attempting to have you repair the vehicle properly. All of this could have been avoided if a walk-through of the vehicle was done before we picked it up each time. We have been without this vehicle since the accident over 35 days ago. You need to do whatever it takes to get the vehicle repaired properly. This is the last time that I will be bringing the vehicle in and the last time I am giving you an opportunity to fix it before getting our attorney involved. Nationwide has already paid you over $7,000.00 for repairs, of which, we expect to be done to a quality standard that you promised us when we trusted you with our business. I will not accept anything other than professional work done on our vehicle. Call me personally on my cell and tell me when to bring the vehicle in. When it's completed, you and I are going to go over every single item (and its expense), to insure that it was done properly before we leave the shop for a third time."

"Worst experience I have ever had with a car place. The owner of this shop is very unprofessional and disrespectful! I’m a young women who just wanted answers about what was going on with my car and when I went to talk to Allen( the owner) he went off on me and told me he was about to send me car to another place(which actually would have been a blessing) and then called me a child multiple times, telling me he didn’t have time to deal with me even though he was sitting at his desk on his phone. My car has been in the shop since June, almost 4 month and they have not been able to give me a date on when my car is going to be done. DO NOT BRING YOU VEHICLE HERE. This place is absolutely the worst “business” I have ever had to deal with."

"I cant even explain how horrible my experience with this company was. The only good thing about this collision center is the owners secretary Olivia. She was as nice as could be and tried to help as much as she possibly could. As for the "shop" itself, my vehicle was in and out 3 times after its accident and there was always more issues that had been paid for by my insurance and they had still not been fixed or corrected and when asked there was always an excuse, and then when there had been new parts paid for since it was a newer $60,000 dollar vehicle, I found out that they had bondoed everything and left several creases and dents under it. The paint was done very poorly and some parts that they did "fix" are already sagging and coming apart. After all 3 failed attempts I decided to take business elsewhere. In addition to my truck being in and out, the rental that I was issued literally would not start several times while I was out of town in it and I had to stop and get oil for it because it had not been serviced; and finally to top it all off I was asked more than once to leave a positive review online and spread the news about this company. I would not recommend this place to even my worst enemy. Defiantly not professional at all. Would recommend sky diving without a parachute or swimming with sharks before this place."

"This is the worst experience I have ever had! We needed a simple bumper replacement. The first one not only didn't fit properly, but the paint was chipped revealing black underneath. The second bumper fit properly, However the fog light was left loose, part of the bumper had not been clear-coated after being painted, and there was black places where the paint had been chipped yet again. We nicely pointed these issues out both times. The first time Allen, the owner, tried to talk around the issues and get us to accept the car. Luckily, the insurance accepted the supplemental claim for a new bumper. The second time, Allen, then told us we were being too picky and there was nothing he could to. He basically told us to take our car and leave. Unfortunately, there are no auto body centers within 2 hours of us that the insurance partners with. So we are stuck and now have to have the bumper completely removed, repainted, and put back on again - All Out of Pocket! Lastly, we used his rental car service. The car was a 2006 (no problem), except it smelled terrible, had a tacky/stickiness all over everything, and the AC did not work at all. "Slimy cars salesmen" doesn't even begin to cover the owner, Allen. He is all about the $$$ and will do whatever he has to just to make a dime. Even if it means cheating honest, hardworking people out of their hard earned money. He does not stand behind his work at all! Do NOT use his business for anything. The girls working there are all nice but other than that there's nothing nice to say about this place. POOR QUALITY WORK!"