O'Reilly Auto Parts

"So upset with this O'Reilly's location. We went to get my battery replaced. The associate told us he couldn't help us install it, but wouldn't explain why (they've installed batteries in my car before...) just said "I just can't" (there were 3 other associates not helping anyone who could have helped but whatever). He then sold us the wrong battery. He got us the correct one, and we were supposed to get a refund for the difference in batteries (and the core return fee), but have yet to have them appear on our bank account. When we called to ask about the refund, the manager on duty stated the associate who helped us told him he gave us cash - which he didn't, as we have all the receipts showing that the refunds should have been put back on our cards...The manager on duty told us he couldn't help and to call back when the store manager was in, but wouldn't tell us when that would be and argued with us that the associate had to have given us cash because the till on that night wasn't short or over. I requested help on the website, was asked to send my contact info, and am waiting for the district manager to call. Very disappointed in this location as we've always trusted O'Reilly's to provide good, honest service. Hoping to receive a call from the district manager soon."

"Low inventory, long lines and mediocre customer service. They didn’t have much in stock during today’s visit. They were well staffed but the check line was clear to the door with 2 registers open. No one greeted us upon entering nor did the employees engage with anyone waiting. The cashier was putout by us paying cash and even asked if we wanted our change back. That was the only interaction from anyone working."

"Had an elderly lady not capable of doing to much ask me if I could help her change her bulbs on her car. While doing so, she informed me that the guy sitting inside on his phone refused to help, because it’s practically not his job. Literally took 2 minutes to change it out. No respect for elders and poor service. Straight up lazy people."

"They were amazing! They helped get exactly what I needed in 5 minutes, and my car works better than ever now! These guys actually enjoy helping people! God bless you guys!"

"Honestly so irritated by the customer service here. Called before hand to see if I could get my battery looked at or replaced. Was told yeah that’s fine and that it would probably only take five to ten minutes. Show up at the store, the man who helped me (has a big “Pena” tattoo on his arm) acted like he was hardly listening to me and wouldn’t even acknowledge me. Then when I show him my car battery his response is “Oh no, I can’t get that out, I’m not even going to be able to check it, you have to go to the dealership.” Really? Cause you fit your whole hand up under there. And just got done telling me how you have done like ten battery changes today. I understand being tired at work, but the customer service was shut and so were the excuses."