Summit Dental Center part of Brident Dental & Orthodontics 3631 Spencer Highway, Pasadena, TX 77504

"This was a most amazing visit!!! After another location off the Gulf Freeway was rude and non accommodating I called the Spencer and Burke location and the nicest, so professional Ms Bianca helped me , got me in and explained the treatment plan thoroughly! I’m glad I didn’t allow one bad apple determine my choice to find another company. I have found my dental “home”"

"Veronica was very helpful and informative! Made it easy to begin the process on getting my treatment started with flexible plans. Thank you"

"Had my appointment, thinking I was seeing my original dentist, Dr. Shumate that I saw in October and realize this was a new dentist. Staff did not tell me that old dentist was no longer there. The new dentist is a young Hispanic female dentist with no bed side manner. Not friendly and condescending. She stated that I have 11 cavities, even said I had cavity on the tooth I just got filled two months ago. I informed I just went to the dentist in July and got an X-ray and check up and only had 1 cavity, so in 2 months how is it possible to have 11. She went around in circles without giving a through explanation saying the dentist must have didn’t look in between my teeth. This is the absolute worse dentist. She definitely needs to go back to dental school. I will be returning back to my dentist with the Castle."

"They were nice at first but then the Dr's started condescending each other every visit on what they would say, and then i had a horrible experience trying to get my sons wisdom teeth removed. The front desk receptionist lied about me and said I called crying begging for iv sedation. When in fact I requested iv sedation and they made a mistake making my appointment. Then the dr who goes once a month for surgery approached me with a rude tone asking why I changed it. And I told her I didn't. And she said "then why did they tell me you called crying" . Which is accusing me of not being truthful. Her approach to me was unprofessional and so was the front desk ladies who lied about me. I called customer service and wanted it canceled with no cancelation fee(since they rescheduled me) and they told me the office manager would call me for resolution and about changing me to a different office. She called and when I called her back wouldn't speak to me. The receptionist said "she just wants to know if you have pending treatment" and I explained what happened and she stated there was no appointment and that was it. No resolution. No apology. No accountability. Do not go here. They are a mess."