Felicia Olowu - State Farm Insurance Agent

"We have moved offices over 3 months ago and spoken to so many people since then about changing the address. I’ve personally spoken to over 5 different people. There was a Jonathan there that was perfect and took care of everything called back when he promised he would. But since he left it’s been terrible. No one calls back, no one knows how to change an address, but they will call for payments no problem, and no one leaves notes on accounts we had one person leave a note but not call back. We have decided to just switch agents."

"I got a text notification earlier today to contact this office to update my payment method. My bank account recently had fraud detected so I had to switch personal banking info. This would've been my first time actually speaking with this office because I just moved to TX recently. I called in and spoke with a "Shelly" and told her the reason for my call. I wanted to confirm this was really State Farm because she hadn't asked me to verify any personal info for security reasons and the exchange was very impersonal (not to mention I was contacted via text), so I simply asked, "this is really State Farm, correct?" I'm sure anyone could understand my hesitancy, being that I recently mentioned my fraud encounter. Her reply was "I just said that at the beginning of the call." At that point, I don't know if she was talking to me or her children/someone in her family, so I hung up in her face to give her time to assess whether she was at a workplace to carry out professional demeanor or on the streets of Houston talking to one of her homegirls in a condescending tone. She couldn't have been talking to me, though, a dedicated SF client for years. One star because this was my very first encounter with my new local SF agency, and that's the impression that your dear "Shelly/Shelley" left on me. Thank God for 1800 numbers, i.e. StateFarm Customer Care, who was able to seamlessly assist me with unparalleled customer service with a bright tone and welcoming persona, unlike Shellie."

"Jackie was beyond helpful & knowledgeable about helping me get my auto insurance for my new vehicle. I’ve been with State Farm for the past year & the ladies are always quick to respond with all my questions and concerns! I have auto & renter’s insurance through State Farm and because of these ladies I’m sure I’ll forever be insured with State Farm!"

"Ms. Jackie, Ms. Nicki and team are very helpful and have good pricing. My name is Brandy and I have been with them since over a year and I recommend them highly for all your insurance needs. There are truly the best for cheap priceing and awesome customer service."

"Chantay has been helping me find home owners and vehicle insurance. It's my first home and she's been patient and thorough with explaining things to me. She is also extremely personable and funny. I haven't felt upsold and she has also gone out of her way to help find all discounts I'm eligible for. Chantay also hasn't put any pressure on me to finalize my policy which I've greatly appreciated (I'm working my way through the home buying process and wanted to wait, she completely understood)."