Allen Edmonds

"I have been a customer of Allen Edmonds since 2003. I have several Allen Edmonds shoes, boots, and belts in my wardrobe. I have been a customer of Allen Edmonds Dallas before the store relocated from Northpark to West Village several years ago. For most of that time, Barbara, the store manager has been my go-to for ordering new shoes, boots, and belts and for returning shoes and boots for recrafting. Barbara believes in the Allen Edmonds brand and always ensures that I am satisfied with their products and services. I appreciate her candor and her recognition of my attention to detail in Allen Edmonds products."

"Service was far from great. I was told to shop with Allen Edmonds from my associates as they make such a great product. I finally pulled the trigger and bought a pair online. I thought the shoes were great and decided to purchase another pair and matching belts during the Black Friday event. Being in sales my time is limited and I wouldn’t be able to shop until the following Sunday, so I purchased online to ensure I was able to take advantage of the sale. After receiving my shoes, I realized I ordered the wrong fit. That Sunday I went in person to exchange, but I didn’t feel very welcomed. Upon arriving a woman (a manager?) was clearly upset that I didn’t purchase in store and made it a point to express her feelings. She offered accessories in a way that wasn’t helpful. It felt like she wanted me to purchase something in return for brining my online problem to her. I understand now that they are on commission and I would be happy to build a relationship with someone to ensure they receive credit for the sale, but it will not be at this store. I will be sure to shop at another location after my experience here. After the exchange I was told I should receive the new pair in about 5 business days. After receiving no update I called this morning for a shipping update. The man on the customer service line mentioned the shoes were on back order and I should’ve been told at the store. I wasn’t going to post a review, until I was updated on an actual eta of my shoes."

"I had a great experience, Barbara was extremely helpful and very patient, she gave me a great service and helped me to get the online discount. the boots are gorgeous! Thank you Barbara."

"I walked in with my brother about an hour before closing today to do an exchange. I thought we'd be rushed in and out of the store; however, Barbara took good care of us. We tried on a few shoes and walked out satisfied with my purchase. Barbara is knowledgeable and so pleasant to work with. I am definitely coming back!"

"Service was okay, but the staff lady’s attitude was not friendly when we went there to return a pair of shoes. She could have done it better. The store looks good and in a good location though."