NorthPark Center Dallas

"Service at this Burberry is so bad they won’t even put their store name on Google any more. Return policy is only 14 days, vs Burberry online which gives you 30. People working there do not care about the customer, only their commissions. Very sad to see a nice brand have a store that is so poorly managed. Specially at a great mall like NorthPark, where most stores have much, much better service."

"UPDATE DEC 18 I got contacted by Samantha, from the store. The package was lost in transit by the delivery company. I appreciate the follow-up. However, the product was shipped without gift receipt. I had to share the original receipt with the person receiving the gift. This should never be the case. Because of this, we decided to just return the products (no need to be victim of flaw after flaw in customer service). And guess that yes, I had to go in person with my card to get reimbursed. I communicated all of this to Patrick, the manager. I hope they consider the feedback to improve. ORIGINAL REVIEW: Horrible experience buying from this store. I purchased two accessories for a birthday gift directly at the North Park boutique (thinking it was the smartest way to do it vs online). One of the accessories was not available and I was told that they could ship the items to me in 3-4 business days. Almost 9 business days later, no items have been delivered. I have contacted the customer service line 3 times and left with the promise to be contacted by the North Park store personnel without any follow-up. It is very disappointing to see that I rather received products from lower cost brands, and even stuff from Temu way faster than a "prestigious" brand like Burberry. Reputation is one thing, but it should be maintained and properly supported. Otherwise brands start losing value. *For store reference, this is transaction #631, purchased on December 3rd, North Park Dallas store."

"purchased a belt and had to return it because we had bought the wrong size. Forgot her name but some middle aged white female staff said there was a “scratch” on it so it couldn’t be returned when we had never even worn it. We argued in the store for about 10 minutes until a different staff member had to step in and help us return it. Turns out it wasn’t even a big deal, the white lady was just being stubborn."

"What started off as a “not so great experience” regarding a repair, was completely turned around to a fabulous experience solely because of Sherrie. She is the definitely of top-notch service. I would recommend only working with Sherrie Spence."

"Today November 29, 2022 I visited the Northpark Mall and spoke with both department managers Allyena Thomas and Kristy Miller for a replacement of defective manufacturing of the zipper seams of my Burberry belt bag (purchased November 2019 before the pandemic in Dubai). Both Kristy (manager at Burberry Northpark) and Allyena (floor manager at Northpark location) said it was normal wear and tear which they refused to replace it or even offer partial reimbursement towards a new belt bag which I asked and suggested. The customer service they both portrayed is not an image should exist in Burberry which sells these bags internationally. I suggest to warn all customers all belt bags including defective ones purchase at your own risk. The customer service was very blunt and rude with a touch of nonchalantness in their attitudes. I patronize many Burberrys all over the world including in Dubai and Europe but first time I experienced such customer service. Burberry customers beware and get it all in writing though I had receipts and authenticity cards. God willing Burberry and Burberry Northpark Dallas change its policy and customer service on their apparently clearly defective merchandise. Even though I purchased it 2019 just before COVID this should all be taken I’m consideration. Allyena and Kristy gave or showed me no proof of return policy of defective merchandise so beware of the tartan belt bags as it’s not leather and no guarantee due to defects."