Rodeo Dental & Orthodontics

"I was a first time customer, when i got there i was the only one there , i signed in at 1 and she said there was nothing else for me to do but wait i waited for 3+ hours even after 15+ people came in and were seen , I still wasn’t seen , I had to go up to the desk numerous times just for them to tell me every time my information still needs to be verified, not one time did they call me up there and say anything had to be verified i had to go up to the desk 3 times, they proceeded to keep saying things needed to be verified after I’ve been there for 2 hours already while other people were getting seen. After 25 people(yes i did count) were seen before me and I’d been there for hours i left this was just a waste of my time. It does not take 3hr 35 mins to verify information. At least it didn’t with anyone else in there. Horrible customer service, I wouldn’t recommend this dentist to anyone and I will never be back."

"Made the initial payment for my daughter's braces in November, it's January and still nothing. It's always something different. The Ortho and the girls at rodeo apparently don't communicate on patient notes or updates. I called just now to see what's going on, the girl that answered is asking me what my kid needs and I said I don't know you are the doctors not me. They ask me what my daughter needs like I'm the one doing the braces. Last time we went waited almost 2 hours to get ONE separator put in and I was there for a scan when she had the scan the prior appointment but they swore she didn't (I was right). ALWAYS GO BACK WITH YOUR CHILD TO SEE WHAT'S BEING DONE SO YOU CAN STAND UP FOR YOURSELF even though you never beat this type of stuff, it's always "we said you said" they have til Monday to call me back when the Ortho coordinator will be there or else I'm getting my money back and going somewhere else"

"I’ve been going here for years and have been really disappointed the last few times. You have to come back multiple times to get things done now, the wait time is crazy and this last time I walked in was never greeted or acknowledged by anyone for at least 20 minutes until I got up and asked for help. The girls act like they dont like their job.When I went to the back the girl that took my kids weight was in a bad mood Not a Hello or follow me or what room to go to just expected us to find our way in. Then proceeded to not say a word at all! That really got me upset it’s very rude. My kids like the dentist, they’ve been seeing her for years and her assistant was pretty friendly as well but everyone before that was just annoyed I guess. And whoever runs this place is, your employees are opening their mouth about the bad treatment they get from you which probably explains the bad attitude so we should probably start there! I’ll probably be taking my kids somewhere else in the future as nobody likes to feel unwelcome and having to come back multiple times for one cavity."

"Cecilia at the front desk of the Woodforest location is very sweet and will go above and beyond to make sure a patient gets seen. She was really appreciated today!"

"Excellent job and super patient staff! My son was overall nervous they made sure he was completely comfortable. Definitely will keep coming back!"