CVS

"I went to pick up seizure meds for my dog ordered 7 days ago. Not ready. I asked why it took a week. I just got a stare. This is not the first time this has happened. An hour later I get a text that it’s ready. Not the first time that happened either."

"The pharmacist Will and tech Gabriel are great assets to this pharmacy. I actually switched to this location that’s farther away from home, because of the customer service they provide at this CVS. I hope someone from corporate sees these reviews, because it’s your PEOPLE who make ALL the difference. Friendly service, professional, and caring people will keep me returning to this location. Thank you!"

"CVS is great. I generally have good experiences there. Prices are good when I use the rewards program. Except for the self checkout. I suppose it being an option is good, especially for people who don’t want to deal with a cashier or something. However, there are times when employees aren’t at the front, so I have to either hunt one down or be forced to use the self checkout. Things often go wrong and an employee has to help anyway. It’s a sign of the times, as self checkout is now everywhere."

"The over all location is always understaffed and the pharmacist has a hard time keeping his cool. The pharmacist (Will/William) can be fairly rude and take out his frustration on customers especially late at night. I don’t agree with this because you’re not getting paid to be rude to customers. I understand that there is certain things that are out of his hands, but at the end of the day he shouldn’t be acting like a child. When customers go off on him he gets really upset and he stoops to that same or worst level. I have personally seen him get really mad at a white older lady who was just trying to get her prescription filled. The overall pharmacy is a mess, medications all over the place, they had a fridge issue a few weeks back so a lot of medications were being given out while they were supposed to be in quarantine. I have a friend that also picks up her prescriptions here and she got expired medication. The pharmacist also sucks at managing his staff to the point to where he has to get front store people to go to the pharmacy to help them out because he understaffs his days and doesn’t manage his team well."

"Outrageous and terrible experience with this pharmacy. We made 3 separate trips here to pick up a med - amoxicillin, nothing special - and gave them a total of 5 hours to fill, and they never filled the med. I was told that they are understaffed and backlogged. I understand this happens, but if it is this severe, then more people need to be called in. Ultimately, they could not provide the simple service I needed, so I transferred this medication to a local pharmacy down 82nd Street, where it was filled within 20 minutes. I will do everything in my power not to fill medications again at this CVS pharmacy. The "get in line" mentality for companies with "more business than they know what to do with" is exactly what is wrong with huge corporation American medicine."