Valvoline Instant Oil Change

"I have been a loyal customer of this establishment for several years and have appreciated their prompt service. However, a recent experience has compelled me to reconsider my patronage. My car encountered a starting issue, prompting me to have the battery checked at this oil change store. According to their assessment, the battery was deemed "healthy," and they recommended further inspection by a mechanic. Acting on their advice, I visited a mechanic service center, where they recommended replacing the battery. Returning to Valvoline, as the battery was under warranty with them, I was surprised when they insisted that the battery was in good condition and advised seeking a third opinion before they could do replacement for me. Upon consulting another mechanic, it was confirmed that the battery needed replacement due to an inability to hold a full charge (and Valvoline's check didn't reflect that). Contacting Valvoline again on the phone, they finally agreed to replace the battery. However, upon arriving, I faced a prolonged wait as they rechecked the battery, only to inform me once more that it was deemed "healthy," and they could not proceed with the replacement. I understand their policy on battery change (that's why I called before going, so that I won't waste both their and my time), However, this inconsistency was frustrating, considering the time and effort invested in multiple visits. While I appreciate their patience and time, I am dissatisfied with the lack of professionalism displayed. This incident also brought to mind a previous issue during an oil change a few months ago. They misplaced an item in my car, spent hours searching without success, and assured me it wouldn't affect anything. Subsequently, I incurred additional costs to rectify an oil leak by another mechanic, possibly linked to their previous oversight. Regrettably, these experiences have eroded my confidence in their services. I have decided not to return to Valvoline for oil changes, inspections, or any other maintenance needs in the future. If you need quick and sometimes cheaper oil change, it's still OK to come this place. For other services, I won't recommend."

"Caleb, Dario, and Behrea were extremely welcoming and very professional. I HIGHLY recommend this location. They were done in a great time frame, took care of my vehicle, and smiled throughout the entire oil change. Thank you all so much!"

"Had my transmission and rear differential fluids replaced today. Service was fast and professional. The Service Manager, Ryan, was very friendly and knowledgeable. Didn't try to upsell me on a bunch of additional work, which I appreciate. Just did the work that was requested, but also answered a few other questions that I had about items that were listed in my Toyota vehicle service book."

"John and Caleb were friendly, welcoming, and knowledgeable. Had a couple different things to address with my vehicle, and the team took care of them efficiently and skillfully. Found my new quick auto service go-to!"

"We originally went to a different Valvoline nearby and were disappointed, but when we came here we were so impressed! Caleb and Clayton were so kind and made our oil change a quick and easy process. We will definitely be back and recommend this location to everyone!"