Firestone Complete Auto Care 620 Almeda Mall, Houston, TX 77075

"First let's start with they lost my wheel lock and had to replace it. Second, when I went to pickup my car I had to wait an additional 30 minutes because my keys had been misplaced. I had to have my tire replaced (under warranty) and of course my car begin to pull to the right. I went back to see why the alignment wasn't done, and I was told I never purchased one. My question to them was. Why would I buy tires and wheel alignment for a FX37 2014, a 2014 Honda Accord (my 75 year old mother drives) and not one for my Q50, that makes absolutely no sense at all. I went back and forth with them and nothing. So, I drove to another Firestone and guess what, the person took the time to look for the ticket and through all tickets for all cars and found the wheel alignment purchase. Well Damn!"

"Came in for an alignment, very quick and easy. Just make sure you schedule an appointment in advance as they’re short staff."

"I have some concerns, before I had taken my 2018 Hyundai Tucson to this establishment. It was quiet. Unfortunately, that's not the issue now. I called them and tried to explain and express my concerns about my purchase vehicle. However, the conversation was to lead me to believe that another Firestone who didn't touch my car was at fault. SMH!! Anyway, I didn't call to do a blame game, I only want to know what was done or not done to my car? I pray that God blessed the outcome this Friday 10/13 /23 and my car runs , rides and drives again smoothly as before. What I truly don't get is, why we as humans can't admit ( to ourselves at least) we make mistakes. I will review and write again soon"

"I waited two hours for a tire rotation. When they brought the car out, I could tell that they didn't even do a proper rotation. I could tell because I had been working on the car the day before and noticed one tire had lower tread than the others which is why I took it in. That same tire also didn't have a valve stem cover. When they brought the car back, I immediately noticed that that tire was in the same spot. I asked the manager and he told me they "accidentally" forgot to rotate the passenger side."

"As usual Firestone saved the day! Every location I've been to has come through for me & it always seems to be some kind of crazy incident! Thank you so much Alex!!"