Randall Reed's Planet Ford Service Department

"Called 5 times to various departments over a course of 48 hours during their open hours, and no one picks up. Pay your staff more or hire more people you greedy owners and investors!"

"Took my new car in to get some minor annoyances fixed, one being wind noise coming in through a gap in the hard top of a new Bronco. After having my car for over a week and driving it once, they said they couldn't recreate the noise and to keep an eye on it and come back another time. I even told them where the gap was when I dropped it off initially. I guess they expect the gap to fill itself in?"

"I purchased a 2019 Ram 2500 Mega Cab on 7/27/2020. I flew one of my company employees down to pick it up. Jimmy Johnson was our sales rep. Upon arrival my employee took a look at the vehicle, did a test drive and everything was good. They then took the vehicle to be detailed before he started his 14hr drive home.. While in detailing the detail tech broke my passenger side mirror.. Shattered it and the mirror housing.. They spent around an hour before they advised my employee what was going on. At this point they advised they didnt have one and couldnt get one in that day but they would receive it the next day and overnight it to us.. So we agreed as my employee needed to get on the road to get home. About an hr into the drive back, my employee noticed a chip in the windshield that was covered up by the window tag the dealer put in the window. Upon further examination my driver could tell it had been filled. He called the dealership and brought it up to them and asked why they didnt advise him and they said they knew about it... By the end of the phone call they said they were going to overnight a $250 check with the mirror for the windshield damage, to which we agreed... Another hour of driving and the truck is out of DEF fluid, so my driver has to stop and fill up the DEF fluid because the dealer ship did not top off the fluids nor fill the fuel tank. Now that he arrives back and we get the truck the next day, we awaited the mirror which didnt arrive. So we called Tuesday to follow up and they advised that it had not come in yet but assured us it would be overnighted to us when it arrived. We understand shipping so we were fine with it.. 2 more days go by and nothing, so we make another call and same story.. Now its 4 days and we still dont have it.. So I got ahold of my local dealer and ordered the mirror, he told me it would be 2 days. I called Planet ford and told them I would be sending the invoice or the mirror, overnight shipping, and installation labor over once we got the mirror installed. My sales rep tells me the financing guy said they werent going to do that.. So I told him that I was tired of waiting and I gave them plenty of time to make it right... The finance guy gets on the phone and I tell him the same thing, he asked me how much the mirror was so I told him.. He then replies "THE TECH THAT BROKE IT, DOESNT WANT TO PAY FOR IT"...... Are you serious right now? Thats not my problem... As the company, you pay for it and deal with the tech however you want to... Then the finance guy tells me they just got the mirror and will over night it that same day and give me tracking info by the end of the day. Its Friday so I asked and confirmed so this will be a Saturday delivery, my rep Jimmy Johnson advised YES.. So I said ok. I followed up 3 times on Friday asking for the tracking info and they never sent it.. He kept telling me they were working on it.. Saturday comes... AND IT DOESNT SHOW UP!!! So I gave them the benefit of the doubt and thought to myself it probably wont get here til Monday because overnighting friday is on Monday... Well guess what... Its Monday... Still Not here... Ohhh and Jimmy Johnson wont return my text or phone calls since Friday evening... This dealership is a complete joke and they do not care about their customers. I own a business and I hate to leave a 1 star review because I understand the reality of it.. But I have tried and tried to get this company to help me out and they are so unprofessional and do not care. I assume its because I'm and out of state client and they could care less because they got a sale from me.. I hope you have a better encounter with this dealer if you choose to do business with them. Jimmy, feel free to reach out and make this right. Tell your boss to call me also."

"Went first thing in the morning to get my side view mirrors replaced on my Ford Fusion. I was told it would take all day but was called a lot earlier in the afternoon. The mirrors look great now as if nothing happened! Great work and service as always!"

"WORST CUSTOMER SERVICE EVER!!! I took my truck for an assessment on 1 (only 1 shock) just so that 4 days later it is still not assessed since they erroneously checked the rear ones instead of the front ones! I tried calling the Parts and Service department and they gave me the run around after 4 hours and never getting to speak to an actual parts and service rep, I drove up to the place, nothing has done yet, according to them it could take up until Tuesday so 3 more days. How ridiculous it is that I got it inspected by another company an completed the assessment of the part within 1 hour!!! By ALL MEANS worst customer service ever, took 4 days and could not even get 1 simple evaluation on 1 solely part done, shame on them since they have a Mission Statement that they are not truly accountable to it! It was a very frustrating experience and overall sad because they lost a customer (me)! I will make sure to let my family members, friends and the community about it, so that they can be aware of the situation and stay away from this dealership. Additionally, the manager lack ownership of the situation by telling me "sorry there was a misunderstanding of the service order request" but didn't even try to solve the problem went ahead and gave me the vehicle without even considering the fact that it took them 4 days to do NOTHING!!! Need to get with his team if there's an actual team and go over their Mission Statement and what the definition of customer service means.It is called trust, unfortunately for this dealership they LOST IT! Sad, and overall very disappointed!!!"