Safe Tech Auto Glass- Tejas Toyota

"I had previously rated this company 5 stars, but I'm forced to change, due to their lack of accountability. I had my windscreen replaced on our Tacoma by Safe Tech Auto Glass, at Tejas Toyota at the beginning of the month. After the replacement, we started having water come into the cabin on the passenger side, in the blower motor area. We contacted Safe Tech (spoke to Jacob), whom advised to have the vehicle taken back to Tejas, where his technician will have a look. Got to the dealership, technician Ryan asked me to accompany him to the back, and reported that he doesn't see any leak anywhere. I explained where it was coming in and he stated that he would check it out with another colleague. After about 45 minutes, Ryan came back in to let me know that the issue is fixed. He stated that there was a flap that was not sitting correctly in the cowl area, but he has repositioned it, and all is well. On the way home, I went through the car wash to verify, and the vehicle still leaked on the passenger side. I spoke to Jacob again, whom assured me that he will be sending out his Lead Tech, Blake to my house the following day to check it out. Blake came out, I explained the situation. He then took a water bottle and sprayed the area and sure enough it was dripping through the cab. He advised me that he was the original installer of the windscreen, and states that there is a flap that is sometimes misplaced. He said the he will definitely ensure that all is well. After staying with him in my driveway, Blake assured me that the issue is resolved, and I shouldn't have any more leaks. I went to the car wash again shortly after, and lo and behold, we were leaking even more than before. When I messaged Blake, he stated that it may be a Toyota "body" defect, and I should take it to Toyota. I text Jacob to let him know, and show him pictures and he didn't respond until the next day, when I was on the phone with USAA/Safelite Escalations contacted his office, at which point, he messaged back with an excuse for not contacting me earlier. Fast forward to my appointment with the dealership... The Service Technician stated that one of the clips inside of the cowl is bent, due to an improper re-installation of the cowl. The only team that has touched this is Safe Tech. Their lack of accountability should be a warning to customers that they will do whatever to damage your vehicle, then not take responsibility for it. Very bad business. Please understand that I consider myself rather patient, but at some point, my patience runs out. This was the same company that replaced my windscreen on my 4Runner twice prior to this, and first time, they sliced right through my dashcam cable, and the second, they did not aim my Automatic Braking / Radar Camera correctly, causing my vehicle to stop a few times on Interstate 69 for no reason. These guys come up nicely to you, smile, they're kind, and want you to add a 5 star review after their service, but my recommendation is just to watch what they're doing, since their staff lacks any kind of accountability."

"Jordan was very professional and did all the leg work to get our insurance approval. The windshield was done at the dealership while the car was already there for an oil change!"

"Marco's pride in professional and attention to detail exemplifies a master of his craft. The before and after photos speak for themselves. Call Tejas Toyota and Marco will take care of you."

"My windshield needed to be replaced and Safe Tech @ Tejas Toyota was able to get a replacement ordered and delivered quickly. The installation was quick, my stickers were placed back where I wanted them, and you couldn't even tell that they'd been previously removed. The replacement glass looks great. Marco kept me updated from beginning to end, and was always kind and personable."

"This was the first time I’ve had to replace a windshield on my car and Safe Tech Auto Glass did a top notch job! Matthew was excellent and walked me through the whole process. He even lined up my stickers perfectly when he put them back on! If I ever need to replace any glass on our vehicles, Safe Tech Auto Glass will be our #1 pick!"