Christian Brothers Automotive Fall Creek

"I was having trouble with my battery keeping a charge. I asked for the complimentary roadside check that they were offering, which included a free battery test. I was told no twice, even though it's being offered on their website through 2/28/2024. Instead I was told that I would have to pay $85 for a charging systems diagnostic. (There was nothing wrong with my charging system). A battery test would have shown that I had a bad battery. I didn't like their inability to listen, selling me on a test for my vehicle that I did not need, then to patronize me about it later on the phone when trying to get some clarification, by telling me that he, "was willing to refund the fee but since I was upset he wasn't sure." Completely belittling. If I heard one of my staff speaking to a client like that, I would have immediately taken the phone right out of their hand. Completely broke any trust that could have been built. It turns out I had a 3-year warranty on the battery and ended up wasting $236 with this business. The last thing they're trying to do is look out for you. After rudely being transferred, I was finally able to get the $85 fee reversed. If they had any integrity they would have offered to reverse it in the first place. I would describe this business as being quite uncomfortable, unwilling to honor their coupons or special offers even when qualified, extremely poor disclosure of applicable fees. Ironically the business is named Christian Brothers. This team needs some comprehensive training on how to treat the diversity that comes through the door honestly and respectfully, both on the phone and in person. This team also needs further training on how to manage customer complaints respectfully without belittling or patronizing their customers that have concerns."

"Spoke with Derek on the phone about the issues that I was needing to get fixed (O2 sensors, wheel bearing) and was told that there would be a $169.00 diagnostic fee. Had my wife bring the car up to the shop and left it there. Then I get a call this morning from Derek that there is going to be 3 - $169.00 charges for diagnostic testing. I'm sorry but that's dishonest, if you would've told me that before I would have never brought my car to the shop. I'm not paying you $169.00 for you to hook up a code reader and tell me what I already know. I'm going to pick up my car and take it somewhere that's honest."

"Would NOT recommend at all, last time my car was serviced was at this location and now bmw dealership is telling me that from the improper oil change my car has been leaking oil for months and now Christian brothers automotive refuses to take any accountability for my car completely being totaled at this point and completely useless with the bmw dealership saying this happens all the time with this company messing up cars by having techs who have no idea what they’re doing. Definitely take the time to find a better company than this one"

"I had a wonderful experience at Christian Brothers. I was taken back home and picked up by a courtesy vehicle. The automative team was very professional, knowledgeable and friendly. I was treated with respect and was always updated about the status of my vehicle."

"Professionalism is top notch. Dropped car off for tuneup and fuel injection cleaning. They kept me informed about when I could expect my car. It was a two day turnaround only because they needed a to order a part for a separate service I needed. Chris is great will be returning in the future for auto maintenance needs."