Chevrolet Service Center

"Positive: the people that work here are nice. Everything else was quite terrible. I dropped my car off on a Monday morning after calling first to make an appointment. I had an issue where my car wouldn’t shift into certain gears and the engine light was on. The advisor told me that it was possible my car could be done same day but that it might be Tuesday (the next day). They then proceeded to keep my car for over 2 weeks, with extremely little communication. I called the shop nearly every day for an update, but was always directed to a voicemail. I was given a call back 4 days after I dropped off my car to inform me that they still didn’t know what was wrong with it. After calling several more times, I was given another call back 5 days after that to say it was with a transmission tech and they still didn’t know what was wrong. Finally, 15 days later, they told me they found nothing wrong and I could come pick up my car. Coming from a service center family, I understand that service centers can get backed up but what’s severely lacking here is transparency and communication. Fortunately I was out of town for a significant portion of the time that they had my car, but what would’ve happened if I had to go to work in town? What does the average person do that drops their car off here and needs a vehicle in Houston to get anywhere? They never offered a rental car or a reasonable date to expect my vehicle to be ready. I highly recommend going to Mac Haik if you need a Chevrolet service center with good service and reliable communication."

"Friendly atmosphere that makes a person want to purchase a new vehicle. Felt a little bit rushed by the salesman and I am not comfortable with it. Exercise caution and don't let them set the pace for the interaction between the two of you and all should be good."

"Although we had an appointment scheduled several days in advance, we knew what was required. Yet they had not made sure they had the part that was needed, and after 3 hours, I asked what was going on. And that's when I found out they hadn't got the part and hadn't thought to check on it. So I had to make a second appointment for that."

"Fair or better prices in comparison to other dealers. Never felt scammed. Nice spacious clean waiting areas, free coffee, super clean restrooms."

"Dropped off my Tahoe a week ago with an appointment. My truck was not inspected until yesterday 6 days later. The communication at this service center is little to none. All calls initiated by me in hopes to get my vehicle soon. My truck is now ready for pick up it was finished last night but no call to inform me the customer. Several emails sent to service center managers without responses. No wonder this establishment has poor service not even management cares to respond to customers."