Ford Service,

3440 S Loop W, Houston, TX 77025, United States

"Mack Smith took good care of me from the first time we spoke over the phone to the time he handed me my keys. Thank you!"

"I made an appointment 2 weeks ago to get a recall item fixed. The appointment was at 7am. I arrived at 6:45 am and wasn't seen until 7:12am. I will not return to this location. The Service Rep was Corey Wiley."

"I just paid $1500 for them to fix my car. And when I want to go pick it app and got into driveway. My car totally stopped. That's the horizon why I took it there for them to fix it. Nothing golf fixed, they're horrible. This is the second time never ever buy a Ford."

"Should have been 0 stars. Went in with a Ford extended warranty there was a technical buliten connected to the trouble code that said change the water pump but they decided to run the wires any way couldn't tell us for a week if the warranty would cover the repair. Then, after the water pump repair, the AC didn't work. They said it was because of wiring (possibaly linked to the unnecessary running wires) and not covered by the warranty despite the brochure clearly stating wiring harnesses were covered. I later checked with the dealership where we bought the car, and they confirmed the repair, including the secondary repair, should have been covered under one deductible. Over charged $200 not to mention the $100 oil change I told them not to do and the $100 coolant flush that should have been done with the water pump replacement and I also told them not to do. Brought it home and still had warning lights on."

"I had an 8 am appt so I can have the rest of the day to run errands. The day before my appt was confirmed and was encouraged to use their mobile service. I agreed thinking it would be for the same time as my original appt. The morning of my appt I was called at 8:24 am saying the technician could get to me around 1pm. I didn’t like this time so I said I would just come into the shop. I did the 2 hour wait and as I was already off site I noticed my tire pressure was not checked and yet it is part of their package I paid for. This makes me think they are skipping other areas. I’m not thrilled about this and now I’ve got to get air in my tires."