Northside Lexus Collision Center 24222 Interstate 45 North, Spring, TX 77386

"I have had a horrible experience with this location I dropped off my car on FEBRUARY 14,2024 to get a estimate due to a car crash. My representative is SEAN he has never called me back telling me any updated whenever I call he is always either not there or in a meeting. It is infuriating that whenever I call they tell me something else my car was suppose to get released according to him on the 26 of FEBRUARY. Today March 5th I called again and they told me the car has been released I still don’t have the car in my possession since the 14th of February when I called today they told me that he was in a meeting and that I should have received it through the towing company I have NOT RECEIVED ANYTHING NOR HAVE I BEEN ABLE TO TALK TO SEAN AND HE HAS NEVER CONTACTED ME AT ANYTIME EVEN WHEN I HAVE CALLED AND TOLD THE PERSON ON THE PHONE TO HAVE HIM CALL ME"

"Can’t say enough about Northside and their amazing facility and customer service. Benny was great to work with and we kept each other informed of the process, me from insurance and him from the repair side. They did a fantastic job with the repair and pickup was a breeze. Hopefully we don’t get hit again and need them but if we are I know I’ll be in good hands."

"Felipe is great, he had my parts in the next day, and got me in and out very quickly. He was friendly, knowledgeable and polite, as were the people at the front desk."

"My experience with this collision center was 10/10. The receptionist at the front desk reassured me from the first day and was very knowledgeable. Communication was great! Repairs were speedy! Even and Felipe worked diligently with my insurance company. Car was finished by completion date, and looks fantastic! This was a very stressful situation for me and my first time in this position. I am very relieved and beyond satisfied with the services I received!"

"Of course no one likes to see their estimate and invoice, that issue aside... I found the service impeccable. They were prompt and thorough and the work was of the highest quality. Everyone was most helpful and friendly."