European Service Center for Audi, BMW, Land Rover, Jaguar, Mercedes, Mini, Porsche & Volkswagen Repair

"2 stars because, I like the neighborhood around them but, I will NEVER take my car back to the location on Dickson St. My car still isn’t fix after my warranty company and I paid over $3,000 for what the tech diagnosed my car with and still isn’t fix. Now they wanna make another claim for more money when they should’ve fixed and knew what was needed the 1st time. My warranty company and I got scammed……"

"Tia, Hank John, and Brody. They took excellent care of me. They do outstanding work! The service is top tier, and they had me in and out and back to work. I will only come here for service. The dealership tries to take your money; they are fair and kind, and the service is impressive. Thank you for having these great individuals working hard to help us."

"This place is a joke! I dropped my Porsche here on Nov 27th and after calling for updates (I never received the call backs I was promised) I was finally able to pick up my car 6days & $4,000 dollars later. When I picked up my car there were still issues with the car and the very next day MY CAR STOPPED ON ME while driving and there was a new error message appearing on my dash. The car was now worst off then when I dropped it off. Since it was after hours, I sent an email with videos and pictures of the car as well as fluid that was now leaking from the car. When I called the next morning and talked to the service advisor Hank, he was oblivious to what was happening and said he will talk to the tech that worked on the car. Then the manager Tia (spelling?) called me asking what happened, and I pointed her to the detailed email I previously sent. To say the least, she was not helpful at all and asked that I bring the car in for them to check. I asked if they would pick up the car since it will not drive and she told me “no”. She had audacity to tell me that they don’t know if they did anything wrong and that they will not cover the tow to get my car to their facility unless they are at fault and she does not think they are despite me explaining to her that my car NEVER stopped on my before and is now worse then when I drove It in. Still, she did not once apologize or even acknowledge the issues. She was dismissive and her tone was condescending. I am well aware that if I were to take my car back there, they would deny that they did anything wrong at all since she basically lauded to this on the phone! Tia just said you can get it here and we will try to look at it today if not it could take approx. 3 days. Again, not once did she apologize for the inconvenience nor did she even take any accountability. Instead she kept telling me about codes that I don't understand and what may be wrong with the car, that would most likely not be their fault (of course). AGAIN, MY CAR BECAME WORSE AFTER THEY WORKED ON MY VEHICLE!! I did not trust them any longer and towed the car somewhere else. The new shop confirmed that whatever European Service Center did was NOT done properly and they also did not close a part in my transmission that holds oil. So, I was driving the car for approximately 24+hrs with liquid leaking from my car, unbeknownst to me! THIS PLACE IS A JOKE! Don’t let them fool you into thinking they are competent in servicing your car because they have proven that they are not and will not admit if the made an error nor try to rectify the error with additional costs from the customer. DO NOT BRING YOUR CAR HERE!"

"Absolutely incredible experience at European Service Center. After recently purchasing a preowned M2 and noticing braking issues, I ran around town trying to get a proper diagnosis to get the job covered under the dealer warranty. 2 claim denials due to poor diagnosis later, I stumbled on this place and in the first shot their service advisors and techs were able to communicate the problem to the warranty and get it fully covered. The whole time their staff was kind and set clear expectations. Every time they over delivered. A special shoutout to Kevin, the super talented BMW tech, who treated this car like his own. Very rare to find a shop this good at what they do."

"Nightmare of a shop!!!!!!! This is your sign not to come here. I paid 3k for them to fix my car and it broke down when I picked it up and drove it a few miles. They didn't want to take responsibility of the damage. I had fight for 2 days straight until they ran a diagnosis and found the issue.They changed my transmission fluids and and the car broke down because of the transmission. They tried blaming Mercedes for a malfunction however my car has never broken down or had transmission issues only when they put their hands on my car. They don't know what they are doing bad business practices and liars. I wish I never came across this shop it's ran by people who don't know what they are doing or saying. I paid a lot of money just for them to damage my car. I worked with Tia she's is unprofessional. My car is in worse conditions than what I brought in before. Highly don't recommend!!!"