USA Auto Glass 1020 Northville Street, Houston, TX 77038

"I recently had my son's windshield replaced at USA. In and out in no time at all...great good. But they don't answer the phone. So just pull up and they got you!"

"My recent visit to USA Auto Glass left me with mixed feelings. While their service was prompt, I encountered issues regarding honesty and damage that cast a shadow on my overall experience. It is essential to exercise caution when considering this establishment for windshield repairs or replacements. During my initial visit last Sunday, I was informed by the front desk attendant that the cost of replacing my windshield would be $150, taxes included. However, due to the late hour and the presence of only one technician, I decided to return the following week. To my surprise, a different individual, an Iraqi gentleman, greeted me at the front desk and quoted a higher price of $169, claiming it included taxes. I immediately pointed out that I had been quoted $150, including taxes, by the previous employee. After some negotiation, he reluctantly agreed to honor the initial price. Unfortunately, my disappointment did not end there. After receiving my car keys and inspecting the work, I discovered that the air ventilation had been broken, and there were noticeable scratches on the newly replaced windshield. I immediately brought these issues to the attention of the front desk staff. However, to my dismay, they adamantly denied any responsibility for the damages. They insisted that the damages were pre-existing and even went so far as to show me pictures that they claimed were taken before the work began. Their refusal to acknowledge their mistake and rectify the situation left me feeling frustrated and dissatisfied as a customer. Based on my personal experience, I find it difficult to recommend USA Auto Glass wholeheartedly. If you do choose to visit this establishment, I strongly advise documenting your vehicle thoroughly with pictures and videos before handing over the keys. This will provide you with evidence in case any issues arise during or after the service. My encounter with USA Auto Glass raised doubts about their honesty and integrity, which significantly impacted my overall satisfaction with their service."

"Alfredo showed up at 9am like he promised and installed driver side window on our truck that had been broken. He did a great job fast probably less than 25 mins he was done. It was on a Monday he showed up. Thanks"

"I came in to get my windshield replaced, installation was good but not the cleanest job, have some glue on the roof of the car. But my main issue is that the cheap tape they use lifted some of the clear coat on the car and left some nasty sticky residue on it. The front office guy straight up told me they are not responsible for any damage to the paint so anyone with high end cars I'd steer away from this irresponsible shop. I asked for a discount on another car I needed the windshield replaced and he said $1 off lol this guy is a joke. He missed out on a business partner as I sell cars for living I had 5 other cars for them but taking my business somewhere else. Not to mention he treats his emoyees like animals smh."