Christian Brothers Automotive West Galleria

"I felt the need to give half star and one less but they.. THIS SPECIFIC one should receive a ZERO star. I made an apt a day before the man over the phone older guy super helpful sweet and since it was my first time using them though WOW. And NOO I got up early to be there as “early bird” the nice guy said in the evening day before. Went there was there about 6 minutes early ok I waited..right in front of the office (obviously they can see a car was waiting) and then came 7:01-7:02-7:06 and mind you it was cold- women standing by the car. Disappointed at the service that work crew provided. Even a guy came out garage park their shuttle BUT before he notice us and mind you 7:02 and no Good morning.. nothing. Wow!! Total bad service for their company logo!! Immediately call another of their shops and made another appt for two hours later. I rather GO where I would be treated better. Please DO BETTER HERE!!"

"This location is a complete rip off. I took my car in for an issue they told me what the problem was. They fixed it apparently and some other things costing me $2,000 dollars. One week later the same issue occurs, I took it back thinking the warranty will cover it. They told me it was a different issue they never stated the first time around and tried to charge me another $3,000 dollars to fix the problem. I can say that they didn't take me serious as a customer and treated me as if I just didn't spend a lot of money with them. The feeling I had that they gave off to me was not a friendly one seemed like they didn't want me there just trying to get my money. Each and everything they touched has an issue and I have to repair it myself or take it to a different shop. Kind of scared to try a different location, don't want the same outcome. That shop is not for people of my skin tone I wouldn't waste my time. I will not be recommending this company to anyone. Also, I'll upload pictures of my receipt to prove I spent $2,000. I approved all the repairs from my first visit, as stated I will show proof. The second visit I declined all repairs as they were different and not mentioned in the first visit which was a week prior. I don't want nor need free service I want what I paid for."

"I walked in for oil change at 5.05 pm, as soon as i walked in I see bunch of people chatting and then finally an associate asked what I have come for and told him for an oil change and without asking any further details he said we don't do any oil changes after 4.30pm, I told him I have an appointment for 5pm, then he tells me let me check if there is any technician available. While going there was another associate telling the guy why I am coming after 5 and very unprofessional. I understand i was 5 mins late for an appointment but the attitude was extremely disappointing. I will never recommend any of of my friends and relatives to this location ever."

"I want to extend my appreciation to the West Galleria branch of Christian Brothers Automotive. I had a positive experience with Mr. Robertson, the shop associate, who provided detailed explanations on various service matters. His insights were valuable in making informed decisions about my car's maintenance. I also appreciated the complimentary 20-point inspection on my aging vehicle, which added an extra layer of assurance regarding its performance. Thank you to the team at Christian Brothers Automotive for the excellent service and attention to detail."

"Everyone here is amazing. I recently went to get my oil changed here and I couldn’t be more impressed with the customer service, the front desk associate and I talked the entire time. God sent me there for a reason and I will keep returning and will become a loyal customer. I was grieving my grandmothers very recent death. I had multiple random break down and had to step outside for some air. As soon as I walked back in my car was done. They went the extra mile to even give me warm embraces which really helped the pain. On top of that they were thoughtful enough to give me a major discount on the price for no reason at all just because. I needed that because of all of the things I have to take care of for my grandmothers funeral. God is Good!!! I see why they are always jam packed. They are a blessing!! What are you waiting for just go to ahead and make an appointment. You won’t be disappointed ❤️"