Elite Bmers & Benz

"These guys have done a fantastic job with my GLK350. They are very transparent and fair about costs. Matt and the office crew are always so kind and knowledgeable. Both times I’ve gone here they were able to identify diagnose and repair the car in just one day. You won’t find a better shop for your Benz in this area!!"

"Let me preface this with, I’ve never written a negative review before.. I’m not that guy!. I’m somewhat new to the area and was looking for a local shop that was close by to service my Audi instead of always going to the dealership. This shop was recommended by a friend of a friend and the reviews were great. They told me to ask for Matt he is a good guy. I called and spoke to Matt and setup an appointment. I dropped my car off the following morning (Friday)but didn’t deal with Matt but David instead. I told David I needed an oil change and ask if they can run a diagnostic on my air suspension because the light has been coming on periodically over the last few weeks. I told him it happened once before and a simple wheel alignment was all that was needed at that time. As I was leaving David told me the cost of the oil change. I was surprised because it was a few bucks more than I normally pay at the dealership but wasn’t enough for me to make a big deal about it and I had already secure a ride to work. So later that day I got a call from David with what they found. 1. Issue with the thermostat.($1500) 2.I had a leak in my front driver side airbag on the suspension. ($2200). I questioned the findings about the thermostat so he quickly said if you’re not having any heating or cooling issues pretty much don’t worry about it but keep an eye on it. I said I’ll just do the oil change for now because I wasn’t expecting to hear anything about a leak because my car did not have any issues with the riding height. He offered a payment program for 90 days a few times but I refused because that wasn’t the reason I didn’t want to have the work done. I picked up my car that afternoon I live less than 5 miles from the shop. On the way home the air suspension light came on only this time it was red instead of yellow then about 5 minutes later I got a warning that the car was riding too low, something that has never happened before. I made it home just in time to witness the front of my car resting on the tires. Suspicious but I don’t like accusing anyone of wrongdoing until I have the facts. I had my car towed a few days later because it was not drivable. I had the front suspension replaced and another diagnostic done. They found no issue with my thermostat and the air suspension light was due to a faulty ride level sensor not for a leak in my airbag which I feel was created by the shop. Yes I said it ..that’s what I believe. Went in for an oil change on a Friday and had a undrivable car less than an hour after picking it up that day. I eventually got everything fixed but it was an expensive lesson to learn… stick with the dealership ! P.S I attempted to talk to someone 3 times the following Monday since they are closed on the weekend and the phone went unanswered all 3 times."

"Matt and his crew there are the best. So knowledgeable and reasonable. They take great care of my GLC 300. They just replaced the turbocharger in my Mercedes, gave me options. Fixed the issue and the car drives great."

"Matt and his team at Elite are the best! Matt goes out of his way to explain everything in great detail and never hesitates to my answer questions. They are our go-to shop to service/repair our Benz and Mini. They don't try to up-sale or push extra service/repair items onto you like the majority of other shops out there. They are super honest and provide great customer service!"