Northside Chevrolet Service

"On or around 29 March 2024 my son went to Northstar Chevrolet to see how about buying a used truck. He stated he needed me to co-sign once I got there, the sales person and finance officer had me to sign the documents. My son and I told them that the truck was for him and why couldn't he sign. They claimed that the bank wouldn't let him. Prior to all this, my son had given the sales person cash. The finance person had me sign some papers. A day or so later when the bank called to ask me a few questions about the truck, I answered what questions I could. I informed him that my son had the truck and that the truck was for him. I also informed him that I was under the impression that I was to co-sign . He asked why didn't my son sign and I informed him that I was told that he couldn't sign because something about the bank not accepting him. (??) Nonetheless a couple of days later the dealership called my son and wanted us both to come in. I was under the impression that they were going to redo the paperwork and have me as a cosigner. But it was not so. They wanted him to turn the truck back in. They claim they would refund the money that he gave them. But a check will be cut out to me since my name was on the paperwork. It doesn't seem as though we will be getting a check."

"The quality of service is fine but the wait times have always been excessive. If you don’t absolutely need to have the work done at the dealership your money will be better spent elsewhere."

"The advisor left my car on the lift and went to take another car for a test run after I was waiting 3hrs. After 3hours of waiting I asked Alex how much longer it would be and he couldn’t even find the guy looking at my car. My appointment was at 10am, I GOT THERE at 9:40am, what is the point of an appointment? I specifically asked how long it would take so I would know if I should leave and come back of it would be something within an hour. Alex told me about an 1 1/2 hr. I needed to budget for any repairs needed. He said he couldn’t do anything about the low oil light, so I took my car to JIFFY LUBE after wasting my time at the Chevy Service Center and they were able to tell me how to adjust the oil light within 5 secs. This is crazy!! You a CHEVY mechanic, you couldn’t even do that? When I used to bring my Truck 6 years ago, the service was soooo much better. I will NEVER take my car to this place. I wouldn’t even trade my car in here or buy from here. The WORST! Chevy, if you don’t want to do a Complimentary Multipoint Service don’t offer it!!!!! Take me out of your system, I won’t be coming back!"

"When I bought my 2023 Trailblazer, it didn't have the rear park assist or the heated steering wheel due to the part shortage. I got the letter from Chevrolet that the parts were now available. I called Northside and asked if they had the parts in stock and was assured they did. I went early one morning to have it done and was told that they didn't have the parts and would have to order them. I was told that it would be one to two weeks and they would have the parts. Two weeks go by and I hear nothing so I send an email to the associate that helped me but got no response. One month goes by and I call. He would not pick up and has not returned my call."

"My experience started out well but as time passed my satisfaction decreased. I was told my car would be ready Monday at the latest, four days after I dropped it off. It did not end up being ready until Thursday. When I finally got in to pick it up Thursday evening around 6pm, the only people available to help me were a cashier and a service advisor. The cashier was rude and she didn't know how to process my payment so I had to wait for the service advisor to be available. He was also rude as the customer he was helping pointed out and after she left he and the cashier talked poorly about that customer right in front of me. I then stood there while the advisor processed my payment with an attitude of indifference at best and condescension at worst. Meanwhile the cashier answered phone calls with so much annoyance in her voice that I wondered why she even worked here - she clearly hates her job and talking to people. After paying a ridiculous amount of money, I finally got my car back and got in to find that it smelled heavily of gasoline/oil on the inside. The car definitely runs better and the weird noises have stopped but I'm sure I could have gotten the work done elsewhere for cheaper and with better customer service. I will not be returning to Northside Chevrolet and will recommend to others to avoid it."