SpringCrest Dental

"Dr. Lim was AMAZING and I imagined I'd never look for another dentist again. Unfortunately, he has left the practice and it's gone downhill ever since. TLDR: New service is acceptable, but the billing is borderline illegal. Check your EOBs!!! NONE of the amounts we paid in office matched the EOB patient responsibility. The ONLY reason this isn't a 1 star review is because the new dentists are pleasant enough and have decent bedside manners, but their quality of work just isn't the same as Dr. Lim's. My crown from Dr. Lim looked just like the tooth it replaced, but my crown from one of the new dentists looks like a flat blob (although I suppose it functions well enough). I had a chipped tooth repaired recently and the repair fell off within a week and it was billed to insurance as a 4-surface filling. Speaking of billing - read the other reviews that mention shady billing practices because they're accurate. November 2022 I had a procedure costing over $1000. When I received the Explanation of Benefits (EOB) from insurance, it had my amount due at over $200 less. I had to contact the office and request the refund - doubt they would have offered it up. At least that was an easy fix. In July 2023, my husband had several procedures done and, of course, we had to pay upon completion of service. When we received the EOBs, we noticed that several of the procedures were filed out of network causing the actual amount due to be vastly different than what was printed. By November, all but two had been correctly re-filed, but those last two STILL have not been fixed (it's Jan 2024) despite me repeatedly reaching out regarding this issue - to both our insurance and the office at SpringCrest. Based on what the patient responsibility SHOULD be, we are actually OWED a refund of over $500, yet we still receive text notifications that we have an overdue balance. Shadier still, during one of the times that I inquired about these issues, I was told that one of our bills was paid with cash. We never pay with cash, so it seems someone on the backend was trying to cover up mistakes. In Aug 2024 my husband had another procedure and he paid in office but an insurance claim was *never filed*. Again, despite repeated attempts to figure out what happened, 5 months later we still don't know what the real patient responsibility is because there is no EOB to compare. I'm pretty sure there is a law in Texas about a deadline to file insurance claims, so I'll definitely be looking into that some more. The only thing I've received from them in response to my questions is "I'm available [such-in-such time] to answer any questions you may have." I've texted, emailed, called, and tried to set up an in-person appointment with the billing specialist, but despite going during her office hours, she's never there when I show up. To SpringCrest Dental if you're reading this - please provide actual answers and fix the insurance claim mistakes. To prospective clients - either find a different dentist or be VERY careful about what you pay for and get receipts for everything."

"Last time I’ve been there in 2022 for my front teeth crowns. Instead of waiting one month it was a few before they got to install permanent from temporary. They had a doctor leave for Hawaii and I only agreed to do these crowns there because I liked the original doctor but when I came for permanent crowns, they had a substitute doctor! I felt very uncomfortable but had no choice. Well that was over I decided never come back there. I paid for all their services and switched to a different clinic. They have been sending me “overdue bill” for the last year, and when I call first of all they don’t answer, you have to try for several days, finally they said it’s a glitch in their system and they’ll fix it. Guess what, they haven’t and they’ve been sending me texts and emails about this non-existent bill. So beware of their broken billing system."

"I had appointment after seating there for 45 minutes they didn’t tell me I had to fill in information then after days I paid what my insurance didn’t cover there in office before I left,Now supposedly I still have another charge"

"I actually enjoy going to Springcrest Dental. The staff is friendly and professional. Prices are affordable and all of the services I have ever received have been excellent."

"I love this Dental office! Dr. Lim and his team was always nice, friendly, and professional. When they left I was hoping that, that aspect wouldn’t change and it didn’t! The new team is just as good & very accommodating. I had a last minute scheduling issue and they had no problem making room for me."