Firestone Complete Auto Care 3720 West Camp Wisdom Road, Dallas, TX 75237

"Victor was very helpful and kind throughout the entire process of me having my vehicle serviced. I've been to a lot of places lately where the customer service was awful. Victor was kind to every person that walked through the door yesterday."

"I appreciate how respectful and caring about customers they are. And has always done a great job and taken care of our car in a timely manner."

"Mechanic intentionally broke the H logos off of my Honda rims for some reason. Nobody mentioned anything to me. noticed it when I got home. They definitely weren't broken on "accident""

"1/8/24 Smooth process/cool staff no problem But for 1 tire change it was 140and change and it took over 2 hours (2:48pm-4:54pm)"

"They were caught in a lie this Saturday I had a blow out and coasted us to this location. Instead of 2 tires I get 4 new ones. I took photos of the tires and left after I photograph the tires at 2:07, at 4pm they called me saying they can’t balance all 4 due to the center cap not coming off of the tire that was damaged and how it was stripped somewhere else. I go back to the store and now the manager has left for the holiday and now I got to leave the truck til Tuesday. I walked around the car again and then showed before photos and the staff agreed that these photos from 2:07 are indeed different and it had to have happened in their care but he wasn’t the manager to make any shots. So I have to be inconvenienced instead of them trying to get their damaged screw out so that I may get the tire balanced. I’m so upset about them shifting blame into others but I hope there can be a simple resolution for the shops neglect and negligence while taking out the screw. This is a show car, and the rims are brand new from Summit racing in Arlington, I’m hoping they can resolve this matter without them damaging my vehicle further. Honestly is the cornerstone of a buisness"