Excellence Auto Direct

"Where do I start?… This review is all about Kristy Gardner in the service department. I had my car stolen 6 weeks after I bought it from Excellence Auto ( thank god it was recovered!) and Khristy handled every detail and more than lived up to her promise that it would look just as good as when I bought it from them. Khristy handled my claim with my insurance company and was absolutely fantastic! She made a customer for life! Thank you so much Khristy!"

"My recent BMW purchase has been a nightmare. Since buying it on October 18, 2023, it's been overheating and the brakes have failed. I've had to return it to the dealership multiple times because the brake lights kept malfunctioning, with one even dangling from the frame. The process of getting plates took months, and I regret not leaving it with them. Now, with a $23K loan still to pay, I feel like I've been sold a liability. The dealership's lack of response speaks volumes about their service. Consider this a warning to potential buyers."

"Limon was a great sales person, respectful and not pushy, made the process fast and easy. Matt and the team helped me out with a great finance rate on my new work van. Everyone is very welcoming and helpful. I like the large vehicle variety, I will definitely recommend."

"This place was fantastic! Smoother car buying experience we’ve had. We bought a 2019 GMC Acadia in perfect condition and a great price tag! Dora was so great to work with, very helpful and kind, we adored her and so did our kids! This was the most family friendly dealership environment I’ve ever been in! We loved every minute and the best part was we didn’t spend the entire day there, we were in and out in less than 2 hrs!! The car needed a minor fix for a sensor issue and repair to a seatbelt cover, the finished it quickly and without issue. They didn’t try to convince us it was not their responsibility, which was great I’ve had many issues with things like this before. The gal in the service department kept in touch each step of the way during the sensor repair and gave us a great loaner. I had my car back the next day! I honestly can’t put into words how great it was! Such a smooth and stress free process it was so refreshing! Everything was fantastic!! I absolutely love my new car! I will never buy a car from active else as long as I’m in this city!! Bees place around!"

"Man, if you're near Euless and looking for a car, you've got to check out Excellence Auto Direct. These folks are like the friendly neighbors who always give you straight-up advice. I felt like trust was their main game, no sneaky stuff. The prices? Spot on. Felt like I walked away with a genuine good deal. And their selection? Everything from cool rides for a night in Dallas to sturdy trucks for Texas road trips. If you want a stress-free car hunt with real folks, hit up Excellence Auto Direct. Cheers to them!"