Betancourt's Collision Center

"Nice place to do some custom work to your vehicle."

"Great experience, Mr. Betancourt did a great job. He dealt with the insurance adjuster himself. Which increased the initial quote by around 300% in order to fix every single thing that was damaged. Went on and beyond that he even covered a couple of days of the rental car due to job going past the 30 days insurance maximum. Delay caused by insurance adjuster taking 9 days to respond, he kept everything well documented and used it to explain every step of the way."

"Betancourt’s is the best Auto body repair in Edinburg. He’s been doing this work for a very long time and I can’t think of anyone else I would trust to repair my vehicle. If you want it done right the first time and without any hassle go to him, you’ll your vehicle back just like it was before the accident"

"Called in to ask about a price comparison for an estimate from a different shop. The owner said I would need to bring the car in so they could ring up an estimate themselves. Because I was shopping around and avoiding having to go in person to several shops, I insisted on the possibility of emailing the estimate in order to have him see what they would charge for the exact same job. He was unreasonable, rude and said, "I've already told you twice, we can't do that, you have to bring the car in." I offered sending pictures of the car's damage and his response was a deep sigh of annoyance, and a final, "Look, you'd be making me work a lot to look at that estimate and give you a price. I can do it, but I'll charge you $50, cause you're making me work a lot." I was baffled and had to ask, "How is that more work? The work's been done for you by someone else. I'm not asking you to come to house to look at the estimate or anything ridiculous. I'm saying I'll email it to you, and you just have to make a few clicks and tell me what YOU would charge for that. And you want to charge $50 dollars?" He was even more upset, more rude, and before he could continue to imply I was dense for not understanding, I hung up mid sentence. If that's how they treat potential clients over the phone, I wouldn't risk finding out what goes on during the course of a repair. No professionalism. No respect. No thanks!"

"Wow, so the owner was a pretty awesome guy. Soon as I came in, he was pretty friendly and welcoming. He even gave me a lot of information and advice over the phone. He let me know right away that he 100% cares about the job he does and it really shows. My car was hit and took some pretty gnarly damage on the front hood/bumper/grill. The owner worked with my insurance and got all of the damages covered. The owner did set accurate expectations about the time it would take to fix everything. When I got the car back, I couldn't believe it was the same car. It looks brand new! Amazing work! Thank you so much to Betancourt's Collision Center on the awesome work you did! I'll be taking my car back again to get another damage fixed."