Gary's Service Center 2710 34th Street, Lubbock, TX 79410

"Thanks to Gary’s Service Center for the great Leap Day gift you gave me yesterday. I took my 2006 Lexus in at 8 AM, expecting that you would examine it and call me saying a broken switch, engine, or equipment failure was keeping my front passenger window open more than three inches from the top in 33 degree weather with rain and snow. The online information I had read said that repairs would probably be upward of at least $300, and I anticipated it would be a several-day repair. I felt grateful that this was the first time my hybrid SUV has been in for repairs in the eight years I’ve owned it and added 65,000 miles to the 80,000 it had when I bought it. But managing the best I can as the wife of a husband confined to memory care with dementia, I dreaded the call confirming the problem and cost to repair. Before 10 AM the call came with a question whether I had recently replaced the car battery. My reply was positive; yes, the battery was replaced shortly before 2023 ended. I was then told that when the battery is replaced, it is necessary to re-program the windows to raise and lower. The work had been done and the car was ready to be picked up, less than two hours after I left it! I was so dumbfounded that I forgot both then and later to ask why, with at least three battery replacements in the last eight years and no previous window problems, this had now happened. Never mind, the bottom line, as I signed the receipt, was a zero balance owed! No charge! Just a wonderful gift on a cold damp Leap Day, February 29, 2024! Thank you, thank you, thank you! I’ve already told the story and recommended Gary’s Service Center to several friends who were happy to get the recommendation. I’m not wishing any additional repairs to cause my return, but now I know where to go if necessary. Gratefully, An 87 year old VERY satisfied fan of Gary’s Service Center"

"The nicest mechanics I had ever met, extremely trustworthy, even gave me a student discount. The employees were very nice and complimentary, helped me out ensured me everything was good, even pointed out that one repair I thought I needed was actually fine and the other mechanic I went to just misdiagnosed it. Didn’t ever feel like I was being taken advantage of, Definitely my go to place now"

"A friend recommended Gary's to me when Firestone quoted me a very costly repair and I wanted to get another quote. Turned out, the issue was not even what Firestone told me it was. Gary's shop saved me literally thousands of dollars. Since then they've kept my 13-year-old high-mileage Subaru going, and I've greatly appreciated their honesty. I'd gone to Firestone because it's national and it was nice to have my records go wherever I went when I moved across state lines, but if you want trustworthy and reliable service, nothing compares to a local shop run by local people who are invested in the community. I highly recommend Gary's. Side note: any shop that has a "shop dog" is legit in my book. Dog people are good people. Thanks for all you do, Gary and crew."

"From the moment I walked into this establishment, I knew that I was in good hands, Jake was both kind and knowledgeable. Being new to Lubbock, I was not sure where to find a reputable, fair, and honest shop so I got a list of preferred shops and then checked the reviews and chose the one that felt right with God's discernment. The issue was fixed without a hassle and he even told me of potential repairs that I may need in the future...Thanks Jake and Gary for your help."

"Hands down - the best experience I've ever encountered with a auto mechanic shop! All of the employees I personally dealt with were very knowledgeable and experts within the automotive field. Every diagnosis and potential service was explained to me with integrity and trustworthiness. My vehicles issue was taken care of promptly and efficiently. Excellent service!!!!"