Gerber Collision & Glass 11908 Slide Road, Lubbock, TX 79424

"Worst experience EVER!!!!! DO NOT USE THIS COLLISION HOUSE!!!!!! We took it in drivable without a light to get a front bumper fixed from hitting a pig on OCT 23. They were adamant that we leave it so they could get it fixed for us fast. a week goes by and they let us no they hadn’t touched it bc they are waiting on a part but that it would be a few days. Another 2 weeks goes by & we called & were told still it wasn’t touched & someone was supposed to call to let us know that. called the week before thanksgiving & were told GM was in strike & that the part was not here. We called Tuesday 11/21 asking to just pick up the car & magically the part came in & Sherry the manager told us it would now be ready Friday. It is now NOV 24 & we are being told there is NO WAY it will be done anytime soon. Sherry the manager lied to us & said it would be ready today friday 11/24 because they finally had the last part. She flat out lied bc when we called today another employee Marshall informed us the part has shipped but it hasn’t arrived. We are currently waiting for the call from a general manager who can supposedly approve a loaner car for us bc he “may” possibly be in today. I’m guessing it’s another lie from a different employee. They will not release the car to us mid bc everything is taken apart and we are about to start week 5 without our car. I highly discourage anyone from using this place!!!!!!!! Save yourself the aggravation."

"My car was sent to this shop the second week of August, it is currently November 10th and I still don't have my car. They have had my car for 81 days, my car has yet to be touched/ worked on, and they claim they are STILL Waiting on parts that "should be here in 21 days". I do appreciate the update calls and I understand some things take longer to be shipped but it is getting ridiculous at this point."

"I recently took my Hyundai Palisade in for hail repair. Everyone was incredibly polite and helpful the moment I walked in. Sherry managed my case, and she was AMAZING. She was so friendly and super knowledgeable. She’s clearly passionate about her job and a perfectionist. Who doesn’t want a perfectionist working on their car? My car was finished very quickly and was in pristine shape. They also gave it a good clean for me! Sherry was great at communication all along the way as well; I was never left wondering about timelines or statuses. Our insurance dropped the ball and failed to send the check directly, but Sherry even helped with that! She is a total lifesaver. I highly recommend Gerber!"

"Gerber Collision fixed my car, they did pretty good job but while they were trying to fix my car, they also damaged my interior of the car, they told me it was their fault and they would re-order these parts and fix it for me, I followed up 3-4 times, nothing happened, they just kept telling me they would call me back once the parts arrives, but never hear anything back, it's been more than a month now. The pics I attached are the body they damaged while fixing my car. Not happy!"

"This was a much better experience than the location off 34th and Loop 289 access road. Everyone was kind, respectful, and professional. The only down-side was we were told we would be informed on progress every Tuesday and Thursday, but we were only contacted once after two weeks about progress. Work on the vehicle was top-notch."