J B Hill Boot Company

"The picture speaks for itself. After taking six months, and numerous rework returns, I loved my left boot. Right boot looks totally different size after numerous returns to fix. I was finally so “beat down” by the process and return expense that I gave up! My feet are virtually the same size - no issue with any store purchased dress shoes, boots, or casual shoes. The custom fitted aspect of these boots worked great 50%. If you go with them, get your feet measured in person by them. Using their self foot measurement was a waste of time (and money!) for me."

"Great boots at fair prices. Highly recommend, as they blow my Lucchese's away."

"I met Mr. Hill at the SCI convention a few years back. After hearing Mr. Hill explain that these custom boots would be the most convertible boot I had ever worn me and my buddy both ordered alligator boots. We both ordered the alligator boots with matching belts. I just received my boots with no belt. When I got them on they hurt my feet so bad I couldn’t walk in them. When I called the company I was told they had forgot to mail the belt and I would have to mail the boots back to be stretched and I would need to pay for the forgotten belt. They was no mention of them paying to have the boots returned. This whole process has been a debacle. After two conversations with Diane I was so frustrated I told her I had already mailed the boots back and to go ahead and donate my boots to charity. I waited two years to have these boots made and know I have nothing. There was nothing that went smoothly during this whole boot process. I can’t begin to explain my disappointment and frustration. My suggestion is to find another boot company as there are a number of good custom boot makers in Texas. Not once was I offered a refund for this debacle."

"I have several pairs of JB Hill boots and can't find anything negative to say. Diana Farmer is a very pleasant woman and I always enjoy talking to her;she works hard and knows her stuff. They are one of the top makers in El Paso,so you know you'll be fine with their boots on your feet."

"sent two pair of boots for resole and rework the craftsman took the little problem of each boot out of it the boots fit like a golf and are so comfortable great job thanks"