McDonald's 1545 East 5th Street, Metropolis, IL 62960

"It's McDonald's! Lol. My biggest gripe is them getting the orders wrong. It happens way too often. I usually always check the entire order before I pull away because if I don't, I will just have to come back for missing items or just eat what they put in the bag. I do enjoy using the mobile app to order and pick up curbside."

"Double check your drive thru order, they're consistently wrong. The workers are all idiots (clearly, if you're working at McDonalds you dont have much going on with your life) . The management is at fault. They expect $20/hr wage to do their work incorrectly. Bad customer service."

"As most of you know, I start out fastfood restaurant reviews at 4 stars, then increase or decrease it accordingly. I really really wanted to give this one 5 stars and would have up until 3 days ago. My experiences there since then have convinced me to drop it down a star. I am tent camping at nearby Fort Massac State Park and usually start my mornings with coffee and perhaps a breakfast sandwich at this McDonald's. Three mornings ago I suffered through the continuous shrieking of the manager. I couldn't see who it was because most of her shrieks were aimed at the employees in the back. She had no problem humiliating them in public, including Ethan, whom I would rate 5 stars if Google Maps allowed it. Today ( Sunday, August 21) was a stunner. I didn't get here until lunch and ordered a quarter pounder with cheese meal. The first two pictures show what I got: a piece of cold, dry meat and NO cheese, onions, or pickles! The meat was so dry that a triangular portion actually fell off the bun. The 3rd picture shows what I finally got after I complained. I do want to recognize the employees who impress me. The aforementioned Ethan, Tara, and Crystal are always helpful and friendly. The owner Mike is pleasant and a real leader, unlike the Shrieking Manager. Finally, if the quarter pounder mess was deliberate, you can stop. I'm a paying customer, clean, quiet, and respectful. I may be living in a tent right now, but I am very deliberate where I spend my time and money."

"I have been here multiple times in the last couple months, (unfortunately) because this place is close to my work, and let me tell you, without exaggerating, 9 out of 10 times my order was either messed up, cold, or obviously old and shouldn't have been served. The wait times are ridiculous when pulled forward, and even after waiting 10 minutes for a 5 minute cook time order, the fries are barely lukewarm. It's unacceptable. I've worked at McDonald's years ago, and I understand what goes on in that kitchen, and it definitely is being done incorrectly at this store. Absolutely terrible. Picture is from today, as proof I'm not exaggerating."

"Slow, hot, sticky play place. You’re always rolling the dice when you pull off the highway. This place reminds you of that. If I was a dog I would say, woof! Found a fun surprise in the bathroom!"