Kenny Kent Neighborhood Store

"I had an amazing experience with Steve and Rick! They were really helpful and up front when picking out my new car! Thank you guys I am beyond thrilled with my purchase"

"They sold me a LEMON and tried to guilt me into keeping it. Check engine came on within 1 hour of owning the vehicle. I took the car back in and was told they could “fix” it. I didn’t feel comfortable. I wanted to start over and get a different car from their lot. They made it impossible. They refused to work with me in any way-even though I was willing to give them another chance! John the “mechanic” was so rude and condescending. He treated me like I was twelve. I will NEVER go back to this location and advise my friends and family not to either. *Please note that Rick W. is a VERY kind, honest salesman and he had nothing to do with the situation."

"Bought a used SUV from here about a month or so ago. Sharp vehicle and seemed nice. Took on test drive, check engine light comes on so I bring it up to sales manager (I'm assuming) he ends up checking it and saying there was no code. Check engine light was off so I proceeded. Turns out light comes back on, i check it this time and turns out vehicle has transmission leak on a sealed system and the ecoboost/turbo charge system is failing. They did give me a 6 month 6k mile powertrain plan...but I'm having to take time to get it diagnosed (my expense) to attempt to turn in and see if it's covered. Sales rep was great but manager who did paperwork was shady at best and was not upfront sending me off lot knowing what the light was on for. I will think twice next time....if you go here Roger is great sales rep definetely ask for him, just be careful with managers and take what they say with grain of salt. If this protection plan doesn't cover transmission and ecoboost I'm going to be out a few thousand on top of the high used car prices we are forces to deal with due to chip shortages."

"They had a car listed on their website that I really wanted that's hard to find, only come to find when I got there to look at it that it had been sold a week ago. Very misleading. People shouldn't have to call for vehicle availability, they should be able to just show up and look at the vehicle in person. It's not that hard to update a vehicle listing to at least show "sold" or be taken off the list the 'same' day that it's sold."

"I got a great deal on a Hyundai Elantra. Joe and Carlos are very helpful and friendly. No pressure to buy anything you aren't comfortable with. Everything we talked about was clearly listed and explained in the sales paper work. I will definitely check this dealership again when I'm ready to buy another car. Neighborhood may be a little rough but don't let that keep you from checking out this lot."