Ann Taylor,

3401 Nicholasville Rd, Lexington, KY 40503, United States

"This is a great store that that has very nice clothes and excellent service. And I cannot say enough good things about the associate that helped me during my latest visit. The associate's name was Stephanie and she did a fabulous job from start to finish! She immediately greeted me, asked if I was shopping for anything, and told me her name. I told her my name and explained what I was looking for. She had loads of questions and suggestions right off the bat. Very impressive! She got to know me and what I was shopping for almost instantly. After we pulled a few pieces she started me a fitting room. Following our first interaction she consistently took items back to my room, offered advice, pulled sizes, and gave me multiple styling tips. She was an expert on Ann Taylor's product and different ways to wear it. Stephanie made me feel comfortable, confident, and proud of the outfits we created. We got to know each other very well and had a lot of fun! As a result I made a huge purchase and left really happy. I will absolutely be back to shop and to see her!"

"Everything a woman would love. Very friendly helpful staff"

"I've been to a few different Ann Taylor stores. Louisville, Birmingham, Cincinnati... (cincy location needs a good cleaning!) Those stores are nothing like the Lexington store. Lex employees are so kind! They are there when I need them. Not too pushy (unlike Louisville) and always honest!! I've been a loyal Ann Taylor customer for decades. The clothes just never go out of style! High quality clothing!! Keep it up Ann!!"

"Call before you go - google and anntaylor.com both have a 10 am opening time but there was a hand written sign on the door that said 11 am. I asked why they couldn’t update the hours instead of inconveniencing their customers and was told “well we are changing again next week”. Extremely unprofessional and not what I expect for a brand like Ann Taylor!"

"I shop at Ann Taylor all the time. I just had the worst customer service EVER. You would think with the amount your spending that the management team would train their employees to care for every customer who walks in the door. I work in customer service myself so it’s extra frustrating."