Wendy's

"I arrived to pick up my order, the door was closed, but it was only 20:30, I went to the window, there were two cars at the window, I waited patiently, realizing that my order should have already been ready, since 20 minutes had passed from the order and 10 minutes. for preparation, but when I drove up to the window, a young girl opened it and said what the hell, I told her that I was taking an order and asked if it was ready, to which she replied that it was not and asked me to drive away so that she could serve customers who were behind me, I said that this was no respect for me, since the order should have already been ready, she left slamming the window, another lady came, she told me to leave, and I politely said that I only needed my order, she She said that she called the police because I just wanted to pick up my order!!!! ! These people should be fined for falsely calling the police!!!! At this moment, for example, the police were needed somewhere more important, but this inadequate woman called and called the police on me, but I did not shout or behave badly, I calmly said that I had come to pick up my order. This establishment needs to be closed, the staff will no longer be allowed to work in the service sector!!! I will ask Shelby County to take full action!!!"

"We were at Wendy’s in Shelbyville, KY today 2/17/24 at 1:00. I placed the order for myself and my children. When the order was brought they forgot 3 things I asked for. They didn't give us any ranch. I had to ask twice before we got it. They forgot one of my children’s milk. It was the worst service. When we went to the restroom, it smelled like an ashtray. The floor was sticky and it was just so gross and icky. The staff was nice however I'm not complaining about their courtesy. They just weren't very attentive."

"I walked to the Wendy's from the west parking lot. I got to the door at 7:54pm. The door on the drive-thru side was locked. I walked around to the main door on the parking side and that door was locked. As I was headed back around to my vehicle in the west parking lot a Wendy's employee was headed in and I asked him if they were closed and he said the lobby is but the drive thru is open. I informed him my 18 wheeler does fit thru the drive-thru very well. He then walked inside not even offering to let me order some food. As I sit out here in the parking lot I see him go out to his car several times. Also outside is another female employee and inside is another guy. So why is the lobby closed early on a Saturday night?"

"Food is fine. Service sucks, waited for them to take my order for about 10-15 minutes then they finally did. Told me cash only twice which was fine. Got to the window waited about another 10 minutes and then the lady opened the window and said “can I help you?” In a rude tone and acted like she forgot I ordered. I was the only one in line the whole time. Weird experience, won’t be returning."

"Just ordered original chicken meal and the sandwich looked like it should have been on the dollar menu. I couldn't even see the chicken until I took the bun apart. What a waste of $11.32."