Reliable Auto Repair

"Been going to them for years. Robert is really nice and professional and no issues after their repairs."

"This is an excellent company. We have used them for years for oil changes and minor maintenance. They are competent and honest."

"September 2023, I dropped the (Discount tire paperwork form) off to this Perry Rd location, so that I can get my tire bolt stem fixed. I gave the form to the guy that states he's the owner of the company, which is the guy that sits on the Left end when you first walk into their establishment. This same person held on to my document for 30 days. Once it got close to the 30-day expiring date, the owner reached out to me via voicemail while I was out of town on vacation. He stated on my VM "they now have my part, and to call them so they can schedule me to come get my Tire stem repaired". Which I did as soon as I got back in town. I contacted the owner to schedule my appointment to have the repair done, He then began to go back and forth with me on "how he wants me to go back up to Discount Tire so they can print me out another Form because the form that he originally had has expired after 30 days". I then stated to him "why did it take him to the end of 30 days to finally reach out to me". I also asked him, "why did he hold on to my document close to the time expiration date to finally reach out to me", he avoided my questions, in begin to put all the blame on Discount Tires, he also began to say multiple times how "he's not the one that broke my tire stem, and that I need to go back and get another form". I asked him if I could speak to a manager, he stated to me that "he's the owner of the company, and there's no one else above him". I didn't think that it was fair for him to make me do more running around. I also informed him that I was out of the way and it would be a drive for me, But he didn't care, he continue to cut me off and repeat that "it's not his fault". I then asked him "is there another way he can get the form from Discount Tires without having me to drive out of my way to go get another form" he stated "no". He didn't care, didn't have any compassion, no understanding, nor respectful. I told him that I will go back to Discount Tire like he want me to do, and redo the forms all over again, and bring it back up to him as he told me to. December 8th I arrived back at his business and handed him the form, he looked at me with a funny sideways smile on his face as if he wanted to say something to me, which he did. He stated "wasn't you the one that I spoke with on the phone 3 weeks ago", what a fake side ways smile on his face. I stated, "yes I'm the one that you spoke to". So he felt like being real petty, worse than a woman, and felt the need to point out on the paper about the 30 day on the document. And then he kept saying over and over again "is this a Honda Civic", with a funny sideways smile on his face, I said "no it's a Honda accord", twice, I'm not quite sure what he was getting at. Then he goes back talking about the conversation we had over the phone 3 weeks ago, as if he couldn't let it go. At this point, I know he can see the frustration clearly on my face, So I stated to him, "what is the problem, I thought we already talked about this and got everything squashed 3 weeks ago, I thought that we came up with an understanding and we let it go, you really made me come all this way just so you can see me face to face and talk mess to me about a conversation that happened 3 weeks ago over the phone". He looked at me and he giggled and pushed my paper back towards my face, and stated "this is my company, I'm the owner of this shop, and I do not have to do the work for you, I can refuse to do the work for you". So I then asked him "so what is it that you want me to do", he stated "go back up to Discount Tire, and have them to send you somewhere else so you can get the work done, because I am refusing to do it for you". I stated "okay that's fine". Let me say this, God sees everything. He saw your wicked heart and your Wicked Ways. Clearly you don't believe in the higher power. I am here to let you know how powerful God is. I don't have to pray for karma to come your way in the most harsh way, because God is going to get you when you least expect it."

"This is my best repair shop, it was my first repair shop that my sister recommended to me when I moved in Houston, Tx that’s before 11 years ago and I’m still with them until now. I love everyone works their specially Robert he is such a nice guy he loves and take care of his customers and he was my first helper to check my car and get it done for me and he always give me a good opinion when my car needs repairs. The repair shop is too far for me but I don’t like to go any other places because Robert and Josh and other guys are an amazing people and I really appreciate for all they do to keep their customers happy. Thank you for all of you ."

"This is the best repair shop that I’ve ever visited. Greg and Nate were so transparent with me during the diagnosis that I understood what was going on with my car. I did not feel that the business was taking advantage like some mechanic shops and dealerships. I usually would take my car to Tom Peacock but I WILL NOT be going back there! As I sat waiting for my car I loved the teamwork displayed by the mechanics at the shop! They are a ASE Certified shop and everyone is very knowledgeable! Great Repair shop! Go here and you won’t be disappointed."