Firestone Complete Auto Care 3815 Highway 6, Sugar Land, TX 77478

"Thank you Oscar for a thorough diagnosis of my Nissan. TY as well to the tech who worked on it . Oscar answered my inquiries as to which repair needs to be fixed. Car repairs are never cheap & he was nice enough to tell me which needs attn first. I didn't mind the long wait even with the 2pm appntmt."

"Highly recommend this Firestone shop for any service! Came in for a simple oil change and I’ve spoken to one of the technicians named “Chris” , and he was telling me about the recommendations needed for my car and can be done at anytime. Really appreciated his honesty and integrity from him. No high pressure tactics to get me to buy it now. Overall , great experience at this shop! Ask for Chris!"

"I used to be a loyal customer of Firestone, entrusting them with the maintenance of my cars for years. However, my recent experience has left me with serious doubts about their integrity. Just yesterday, I visited Firestone as I believed it was time to replace my brakes, which were last serviced 4.5 years ago. Specifically, in 2019, I had the front brakes of my 2015 truck replaced. Upon inspection, the manager, "Donte," at Firestone assured me that the front brakes were still in good condition. However, he claimed that the rear brakes and rotors were in poor shape, requiring a hefty sum of over $1,000 for the necessary repairs. Skeptical of the diagnosis, I decided to seek a second opinion and headed to Brake Check today. At Brake Check, the manager, "Travis," conducted a thorough evaluation and delivered a significantly different verdict. He informed me that both the front and rear brake pads were approaching the end of their lifespan and needed replacement. Surprisingly, the rotors were deemed to be in good condition, eliminating the need for any replacement. To my relief, the total cost for the necessary repairs at Brake Check amounted to a mere $400 – a fraction of the exorbitant quote provided by Firestone. This stark contrast in assessments has left me questioning the reliability of Firestone's diagnosis and their commitment to fair pricing. I am deeply disappointed by the inconsistency in their evaluation compared to the more reasonable and cost-effective solution offered by Brake Check. This experience has certainly eroded my trust in Firestone, and I will be reconsidering where I take my business for future automotive needs."

"Inadequate costumer service and sloppy management. Came to drop my truck off on Wednesday for an alignment and tire rotation and did not hear back that day. I called once they opened the next day and said my truck was ready meaning they failed to notify me once the job was done. But worse still was when we went to pick up my truck they did NOT perform a tire rotation that we paid for. I had two white lines on the front left tire from a nail that was removed so I had proof they did not perform it. I did not hear one apology when they finally performed it several hours later. I'm only giving them two stars for the lifetime alignment deal they have, otherwise please take your vehicle elsewhere."

"Last week i was in the shop for inspection. And it was amazing. It finished in a minutes. They just work hard and did my deals. Thank for you all. U can choose without concern to have inspections. I went even without an appointment. N boom! Its done."