Pep Boys,

10225 South Texas 6, Sugar Land, TX 77498

"I give Mr. CARROL store manager five stars. I had to call him at home Thursday, Friday and Monday and Tuesday To help me get My fleet vehicle fix. This man is out on leave, and was the only one that helped me. I got no help from the fleet manager, district manager, and others that help work the counter. I also give Joe the Mechanic five stars. He was the only one that worked on my vehicle fixed it correctly and kept me informed. I guess they are trying to ruin that store and run it down sabotaging the sales running customers off. I’ll be glad when CARROL come back so I can getting other work done. Thanks CARROL and Joe for the great customer service every time I come."

"I normally don't have a problem here but this time was very different. Had it towed to the shop, and they replaced the starter and battery. As soon as I turned the car on, the check engine light was on. This was late on Wednesday. I called to get an appointment and they set it for Saturday morning 9:30am. When I get there, they tell me it's going to be a couple of hours before they can get to it. Instead of going back and forth, I left and called them back to see when I could bring my car back. They told me about 1 or 2 pm."

"Carroll did an amazing job on my vehicle. Went to 2 other places and they couldn't figure it out. But he did. Very professional and knowledgeable. He kept me updated throughout the entire process. Thank you for a wonderful service experience. We need more mechanics like you!"

"Went here to change some tires out and that went fine. No complaints about that, they installed them well and in a timely manner. The reason why I am only giving three stars is because they inaccurately told me that all of my brake pads were bad and were going to need to be repaired. I had my mechanic friend inspect them and found out that they were nowhere near ready to be replaced. In fact, the back brake pads were in better shape than the ones in the front yet they told me here they all were in bad shape! Honesty goes a long way. NEVER lie to a customer just to land a sale!"

"Went there for an oil change and they took 2 hours. Not only that but left with my car smelling of gas. Pulled over to look and saw they never put the cap back on. Could had completely ruined my engine."