Firestone Complete Auto Care 3221 Harwood Road, Bedford, TX 76021

"Had an appointment. Arrived an hour early and was told there was one care in front of me and that it would take about an hour. This was fine as that would put me at my initial appointment time. An hour and a half pass and the car that was in front of me had not even been started. I waited another 30 minutes and still nothing. Wasted two hours of my time. This shop is the slowest."

"Seems that they are understaffed, specially on the weekends. If you make an appointment for the weekend through the app for a special service other than tire repair, balance or alignment, make sure to call and confirm they can perform what you are needing, as they will not tell you that they can’t do it until your arrive to the store and you may have wasted your time/day."

"Do not go here. I had my car serviced for an oil change and break check. The day I had the oil change done, I had an appointment but I didn’t get my car back till 7 hours later and they never put the oil change sticker on the window. They didn’t install the oil splash guard correctly so it got destroyed on my way home and when I pulled into the garage, the splash guard popped off. I took the splash guard up to Firestone the next day and the guy at the desk said he would order the part on Monday when the dealership opened. Come to find out after I put in a negative survey, the store manager called me and told me they never put in an order for a new splash guard so she did it her self. They contacted me a few days later after the part came in, and I scheduled an appointment the following Monday at 9am to have them fix it. I arrived at 8:45am and they pulled my car into the bay and put it on the lift but after an hour and a half I asked the guy at the desk how long before the car will be ready and he went to check. Come to find out the mechanic didn’t even know what he was supposed to be fixing on my car so for an hour and a half it just set on the lift. Once they finally figured out what was being fixed, they pulled my car out but the guy behind the desk didn’t even realize the car was done till I had to say something. This store has ruined the Firestone brand and I will never use a Firestone ever again. Do not use this store!!"

"I came here due to the check engine light came on, the light was solid but I got it checked anyway. The technicians did not work with timely manner and did not stand with their competency. A few day after the light came on again but I did not trust this place to get it fixed again. I went to another location and they found out the previous technician make the loose connection so that issue remained. After the second time fixing it, I gave up when the light came again."

"Come if you want someone to lie to your face with the “I don’t want to serve you” attitude. I was a loyal Firestone customer. I have been using Firestone to service all my three cars for years in another city without any issue. Recently, I moved to DFW area. One of my cars was due for oil change, without a second thought I took my car to Firestone (Grapevine). For some reason, the technician at the Grapevine location could not reset my service indicator after the oil change and ask me to contact this Firestone location, which I was OK with. I called this location and talked to a lady, explained what happened and asked for the help to reset my service indicator. She said they cannot do it. In order to reset the service indicator, I have to do another oil change, which makes no sense to me because the oil change was just done by another Firestone location. But she insisted the oil change is required. I felt she was no help and decided to call again and hoping someone else to pick up the phone. This time, a guy answered. He said of course someone can take a look at my car and asked me to make an appointment so that they will be prepared. It would be a happy ending if that was the end. However, not too long after my conversation with the guy, that same lady that I talked to earlier called me back. She asked me to take my car there early in the morning when they open. I asked if I could take my car in at noon since I have a day job to do, and cannot make it in the early morning. She responded like she cannot guarantee the technician will be available to check my car since they are always busy during the day. I asked if we could make an appointment, it does not have to be today or tomorrow. She replied that they can NOT make an appointment for this. I was like I was just asked by the guy to make an appointment and we have made one already. And then she changed her lie to “ oh there is no appointment available”. Shocker! Firestone has no appointment available! While I was still in shock, she “kindly” offered that she will speak with other locations and see if they can take care of my car and call me back. Then I finally realized that she just wanted to make my life harder by saying she cannot make appointment/no appointment available, and wanted to end the call and push me away and by saying she will contact other location. Of course, she never called me back. This experience really bothers me since I was a loyal customer to Firestone, and that’s why I decided to leave this review."