AutoZone Auto Parts

"The lady (Selma) at the register who happens to be a manager was very rude. She obviously didn’t know what a seal is. She wanted a part number. I don’t know if AutoZone trains their employees on customer service, to know what they’re looking for. Both managers were not helpful. The employee seems to be lost on the conversation. It took all three and still I had to go online and give them the part number. I don’t know about this location. Seems like I always struggle here with the personnel. I hope corporate takes great consideration and looks at their employees and train them better."

"I have already contacted the customer service line and made a complaint regarding Store 1547 but I also am writing this review in hopes this does not happen to anyone else. My husband came into this store to get a refund on some items we had purchased earlier in the week. He spoke with the same lady who helped us that day earlier in the week. She was very unkind. She told him he needed a receipt in order to get a refund back to his card. (Mind you, I found out when calling the customer service line that they are supposed to have the customer contact the customer service line in order to get the receipt emailed to them so they can proceed with the refund and the lady failed to mention that important detail). She instead stated that my husband “should have been more responsible and kept his receipt”. First of all she has no idea what is going on in his life- it wasn’t about responsibility. He thought he would be able to change his own oil & came upon some issues so he had to take it to get professionally done hence why he chose to return the oil and filter that was purchased. She also tried to tell him that he “would need to use it eventually anyways.” Second of all, that is not any way to speak to a customer whom, again, she knows nothing about! Third of all, for her to fail to mention that there was a way for him to get refunded to his card shows that this situation was handled very unprofessionally. Fourth and lastly, she gave him a “merchandise credit” card as his refund & gave him $10 less on it than he had originally paid! I’ve been to this location several times & have honestly not had a bad experience until this one- and I will find out the name of the individual who acted with such an unnecessary rude attitude."

"Trevor is awesome! I came in right before closing with a dead battery. He didn't mind that it was closing time. He happily swapped my battery, which was not an easy swap! He knew exactly what to do, and he did it quickly. Best service I've received in a very long time!"

"I went to theAuto Zine on Harwood in Bedford, TX because I was referred to them by two people that I had asked. My car wasn’t starting correctly and thought it might be my battery. The gentleman came out and hooked a device to the battery and said yes, my battery was completely dead but that it might be the alternator but he wouldn’t know until we replaced the battery. They got me right in and put the new battery in for me. The employees were very efficient. I highly recommend this Auto Zone.!!"