Walgreens

"Horrible experience with associate Sheila. I walked in, grabbed a drink and was wanting to reload some money onto my chime account. I told Sheila as she rang my one item in and she said we would have to do that after we were done with that transaction, no big deal. I give her the amount and she proceeds to throw the change on the counter when my hand was clearly out. As I’m scraping the change off of the counter she asked me how much. I told her the amount and she rolled her eyes and told me I’d have to go to the photo center and wait for a manager over there. Every other time I’ve done this they’ve called a manager to the counter and so i asked her if she could call them to the counter instead and she said “No, I’m not doing that for you. Go over there” and rolled her eyes again.! So off to the photo center i go. Thankfully the gentleman who helped me was extremely professional and nice.! He got me taken care of and i told him about my experience with Sheila and he said it was a REOCCURRING issue.!!!! That was the worst customer service I’ve ever received at a Walgreens.!!!"

"If I could give NEGATIVE stars I absolutely would!!! My daughter was released from the ER on 12-16-23 and went to the Walgreens on hillside 1st to fill her prescriptions. Since they lied to her and wasn’t able to fill them both she was told to find another Walgreens location herself and transfer it. She went to this location and was of course told by the pharmacy tech that my daughter couldn’t transfer it but that the Walgreens employee had to. She asked if the steroid she needed was available and they said yes. She was then told it wouldn’t be ready until the today 12-17-23. She has called multiple times and has been told they “don’t know when it will be ready.” She finally drove up to this location and was told they don’t carry this very common steroid and that it was coming from Dallas and it wouldn’t be here today but maybe tomorrow. Another lie after many from Walgreens. She asked the tech to see if she could locate it today at another location and once again the lazy tech at this location stated that’s not her job but would be up to my daughter. Since when did pharmacy techs decide not to assist a patient in obtaining medication?? This is NOT acceptable! We go to the pharmacy to get the medication that we need to to get the run around and EXTREMELY rude service! Now I understand why several people complain about this company and why so many are not using it. Definitely don’t fill your prescription here they don’t care about your health. They’re lazy and rude! Go to United they actually care there!"

"I used their photo center, I ordered online, they emailed me less than 10 minutes later that my order was ready! I walked in and was greeted by two kind employees, then I walked back to the photo center, paid for the photos, and they came out amazing! I got 5 prints of 8X10 from my wedding, and it was a very good price! Thank y’all for printing my wedding photos perfectly and quickly!"

"I recently had the pleasure of shopping at the Walgreens where Michelle and Summer provided an outstanding customer experience. Michelle went above and beyond by explaining a promotion, not only assisting me but also helping the lady before me at the checkout. Her dedication to customer service stood out, especially in comparison to my previous unpleasant experiences at other Walgreens locations. Moreover, Summer deserves a special mention for her assistance with my order. The level of service and professionalism displayed by both Michelle and Summer has convinced me to choose this store over others, like the one in Hillside. Their commitment to customer satisfaction has undoubtedly earned my loyalty. Kudos to the team for making my shopping experience enjoyable and stress-free. I'll definitely be returning to this store for my future needs."

"Out of all the Walgreens I have been to in Amarillo by far this is the worst. Not only are the employees extremely slow at the cash register so that means if you are in a hurry, don’t even bother stopping at this location try to go to another one trust me, mark my words you will thank me later. But it always seems like the pharmacy has something going on and someone is always in a bad mood which places them behind on assisting customers creating a 10 person line in the drive through and inside .I have stood in line at check out and in the pharmacy line multiple times for over 20 minutes just to pick up a simple prescription or to buy a simple household item. Get it together please. It ducks because this is the only 24 hour Walgreens near me"