LOFT 1015 West University Avenue, Georgetown, TX 78628

"The merchandise is beautiful. They had lots of selection. The staff didn't great me when I walked in. I walked the whole store without acknowledgement. The two clerks were busy talking about Jason Aldean. On my way to the door they asked if i had quesions. I wanted to buy something but felt i was an inconvience. I didnt wabt to bother them and didnt like how the clerk looked me up and down. I know i didnt look fancy but that is why i was there. To buy clothes!"

"I haven't shopped Loft in a while but I'm so glad I stopped here! The customer service I received alone makes me want to come back! Claire, Megan, and Sarah were excellent, professional, and extremely helpful! I came in for a black top, essentially, something to wear for the weekend, and Claire gave me such a personal experience! She recommended some tops that I may like, based off of style and color, and I even inquired about jumpers which she pointed me to as well. Not only did she recommend clothing, following Covid19 precautions, I was allowed to try on clothes and got opinions from her and Sarah! They're even considerate of your budget! Got a jumper, a classy strap shirt, and a romper-jumper??, for just around $60! Hands down, best experience I've had in a clothing store in a while! Thanks ladies! :)"

"Always enjoy shopping at Loft. Beautiful, well made, and stylish clothing that can be mixed and matched. Friendly, courteous, and knowledgeable sales staff that were willing to help if needed. Atmosphere was laid back and did not feel like I was being followed around or pressured to buy something."

"My first experience at Loft in Georgetown was amazing! I had ordered over $400 in clothes online. I had to make some exchanges and the two associates (I really should have written down their names) were wonderful and super helpful! Which led me to spend another $100 in the store. I bought a plus size skirt online that the zipper malfunctioned. I went into the store today to do what I thought was a simple exchange. The woman that “helped” me made me feel like I shouldn’t even be asking for an exchange. She first said she “fixed it,” then I told her it has happened twice, this is why I am wanting to exchange the skirt. Then she proceeds to tell me that I am also past the 30 day return policy and that they don’t return anything that is worn. (I was 2 weeks over the 30 days). Now I am left with a skirt with a malfunctioning zipper. I have shopped at different Loft stores for the past couple years and never once felt the way I felt today. I am in the business of customer service and today the employee and manager made it very clear that they do not want my business. I was going to browse around and see if I could buy additional pieces but I didn’t. I understand policy and procedure but there are ways to deliver this information in a helpful non-derogatory way. The $40 pencil skirt that you were not willing to work with me on lost a loyal customer."

"I strolled through the entire store for at least 20 minutes. There was only one other customer, and two workers. No one greeted me ot made any attempt to help me. Yet they were both chatting with the other customer. I carried around a couple of items and still no one asked if I needed a dressing room. I returned the items to their rack and left. Never going back there again!"